Transforming Human Resources for the Future: Reimagining the People Experience at Cedars-Sinai

Tuesday, April 30, 2019. Start time 10 am PDT | 1 pm EDT 

Cedars‑Sinai’s 15,000+ employees provide world‑class healthcare to more than 1 million people each year. To keep doing it successfully, the HR team realized it needed a smarter, more efficient approach to HR service delivery — one that mirrored its excellence in healthcare delivery.

Join Cedars‑Sinai’s Executive Director of HR Operations, Derek Reisinger, and experts from ServiceNow and ScottMadden, Inc., for a look at how Cedars‑Sinai launched a new HR shared services model shifting from manual processes to a new service experience that delivers self‑service and drives operational efficiency while enabling human interactions at critical touch‑points. Get insights on how Cedars‑Sinai:

  • Defined a vision for HR service delivery & the people’s experience,
  • Transitioned from manual processes to automation,
  • Used a “storefront” model to humanize service delivery, and
  • Leveraged technology to deliver HR services, while making self‑service easy.


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