CONSUMER VOICE REPORT 2025
AI and the future of customer relationships Navigating the next steps for human and AI collaboration in customer experience. Download Report
Voiced Perspectives Listen to insights from over 17,000 consumers in EMEA 70% Of consumers expect humans to perceive their emotions. But only 42% think AI chatbots can do the same. 59% Of consumers think AI bots cannot grasp emotional cues. But only 27% associate this flaw with human agents. 44% Of consumers (55+) believe AI will never understand emotions. Only 15% of 18 to 34 year-olds share this belief. 47% Of 18 to 34 year-olds say they will be open to using AI to close a loved one’s bank account in the next three years, compared to 22% of those aged 55+.
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Five things you need to know about AI in customer experience Here's five things you need to know about our latest Consumer Voice Report... in under two minutes.
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