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The ServiceNow Nonstop Cloud
Is Always On

Our cloud infrastructure is always on. No customer instance is ever offline or taken down for any reason. Our unique, multi‑instance architecture ensures that, as a customer, you can fully customize cloud services and perform upgrades on your own schedule.


Highly secure, the Nonstop Cloud conforms to the highest levels of compliance and global regulations. And our high‑availability infrastructure offers instance redundancy between two data center clusters in every geography. This means it can scale to meet the needs of even the largest global enterprises.

The ServiceNow System of Action™

Cloud Infrastructure

In a recent survey, over half of enterprises said they would choose cloud over on‑premises solutions. Significantly reduce infrastructure costs. Shift staff to innovation projects that benefit the business. And with ServiceNow, take advantage of our unique multi‑instance architecture, security protections, and high availability.

Multi-Instance Architecture

Free yourself from the restraints of multi‑tenancy. Our cloud infrastructure uses an advanced multi‑instance architecture so every customer gets its own unique application logic and database. Deploy and upgrade on your own schedule, customize your cloud services, and trust that your data is segregated from other customer instances. 

Security and Compliance

Your data security is paramount to us. We secure our cloud and your data using multiple technologies and levels of security that have been certified compliant by third‑party organizations. We deliver comprehensive geographical and industry compliance.

High-Availability Global Infrastructure

Our Nonstop Cloud is designed for Global 2000 enterprises in terms of availability, location, and scale. We run 8 pairs or 16 data centers across 5 continents to meet our customer’s physical location and data sovereignty needs. We focus on near‑perfect availability, own and operate all our data center equipment and hire full‑time data center employees.

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Learn More About Our Cloud Infrastructure
Availability, Security, and Compliance

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