Harness the power of the ServiceNow AI Platform to proactively manage high-impact work by uniting AI, data, and workflows on a single cloud platform.
AI Platform Capabilities ServiceNow AI Platform AI Control Tower AI Agents AI Experience Autonomous Workforce
ServiceNow AI Platform
The AI control tower
for business reinvention Unify AI, data, workflows, and security on a single platform. Schedule Demo See Latest Release
Open, connected, and trusted Any
Industry AI workflows purpose-built for any industry that work across IT, CRM, employee experience, security, and app development. Video CTA Learn More Any
AI AI that understands your business. Trained on your data, governed by your rules, operating with minimal human intervention and clear human control. Video CTA Learn More Any
Data One data model that connects to 450+ systems and interprets your business context to execute work across the enterprise. Video CTA Learn More Any
Workflow One platform that brings intelligence and automation to your workflows, moving work from start to finish across departments and systems. Video CTA Learn More Any
System Integrate and orchestrate workflows across systems in your enterprise, from SAP and Workday to cloud infrastructure and connected devices. Video CTA Learn More Any
Cloud A single platform to run workflows and AI anywhere your business lives—public, private or hybrid. Video CTA Learn More
AI that thinks and acts Enterprise AI built on a single platform with unified data, AI-first experiences, and governance. AI Agents ServiceNow AI Agents act autonomously to get work done. They solve problems and drive exponential productivity in every corner of your business. Video CTA Explore Autonomous Workforce Scale your team with AI specialists that have the workflows, governance, and enterprise context to automate outcomes, not just tasks. Video CTA Explore AI Control Tower Your single control plane for managing any AI in the enterprise, whether native or third party. Video CTA Explore AI Experience One AI interface to interact with voice, text, image, and web agents that deliver answers and execute work in every department. Video CTA Explore
The ServiceNow AI Platform advantage Governance and security built-in Enterprise controls and compliance guardrails from day one, so you can deploy AI quickly without compromising control. Video CTA AI in the flow of work, not another tool AI embedded where work happens on the ServiceNow AI Platform. No context switching, no jumping between systems—just intelligence in every workflow. Video CTA
ServiceNow powers 80 billion workflows
a year for 85% of the Fortune 500
Put AI to work for people AI agents working together as teams, connecting every corner of your business.
IT
The best incident is the one that never happens AI agents streamline incident management and request fulfillment while automating tasks in IT operations. They help IT teams deliver smarter, improved service. Watch Video (2:01) Explore IT Solutions
CRM
Legacy CRM is broken, we’re fixing it AI agents can simplify your CRM by handling routine customer requests and automating complex processes. From issue resolution to large-scale coordination, they help deliver faster, more efficient support. Watch Video (2:03) Learn More
Employee Experience
Automate the busywork, free talent for the big work AI agents can help submit HR requests and resolve inquiries. They also simplify access to essential information like policies, benefits, and support services. Schedule Demo Reimagine Employee Experience
Risk and Security
Build trust and resilience for the AI era AI agents assist in managing and remediating risk incidents by automating key processes. They can also track system health and identify potential vulnerabilities to help mitigate risks. Schedule Demo Improve Security
App Development
Launch AI-powered apps in days, not months AI agents help accelerate and simplify application development by assisting with script, playbook, and code creation. They can also audit and manage knowledge bases to support faster releases, better collaboration, and fewer errors across environments. Schedule Demo Create Smarter Apps
Explore AI platform innovations See All Resources Enterprise AI Maturity Index 2025 Our latest research study shows how AI pacesetters are transforming their organizations and capturing ROI. Video CTA Download Ebook An innovation roadmap for IT leaders Learn how pacesetter IT leaders are driving strategic change in the AI era, navigating challenges and seizing opportunities. Video CTA Learn More AI-powered cities of the future For this report, ServiceNow, NVIDIA, and Deloitte worked with research firm ThoughtLab to understand AI’s impact on urban governance around the globe. Video CTA Learn More
Do more with AI and ServiceNow Partners Research certified ServiceNow partners. Get help with implementation services, ServiceNow AI Platform integrations, managed services, and more. Try Partner Finder Impact Speed up your install, adoption, and ROI. Access recommendations, expertise, and best practices with ServiceNow Impact. Explore Program Community Learn, share, and connect with users about ServiceNow. Engage in real-time with this super smart crowd. Join Community Training and certification Get trained on the ServiceNow AI Platform. Explore the expert, mainline, micro, and suite certifications available from ServiceNow University. Start Learning
Frequently asked questions What is the ServiceNow AI Platform?

The ServiceNow AI Platform is the unified foundation for every ServiceNow product. It brings together AI, data, workflows, and security to execute work across IT, CRM, employee experience, risk and security, and app development.

Built on unified data and enterprise governance, the platform enables AI that goes beyond recommendations to take action. ServiceNow AI Agents run workflows across enterprise systems, all governed by your business rules and policies.

With a single data model connecting to more than 450 systems, the platform gives AI the business context it needs to understand what’s happening and act accordingly across every department. This eliminates fragmented tools and enables organizations to put AI to work at scale—without compromising control.
What is a cloud platform?
A cloud platform is a software-based common foundation upon which people can build an aligned set of products and services. A cloud platform is part of a system that also includes a data model and an architecture designed to facilitate the products and services running on the platform.
What's the benefit of having a single platform for the enterprise?
There are multiple benefits to using a single platform for business reinvention. The ServiceNow AI Platform simplifies work and improves efficiency across your enterprise. Executing work across your organization is easier and more effective when AI, data, workflows, and security work together. With seamless integration to 450+ third-party applications, everything connects through a single data model, streamlining data management and eliminating the need to duplicate information across sources. This unified approach also provides a consolidated view of every AI model, agent, and workflow, which helps enterprise teams make better-informed decisions.
What is ServiceNow?
Ranking as both a Fortune 500 company and one of the Fortune World’s Most Admired Companies, ServiceNow provides an open, unified AI platform that helps businesses execute workflows across IT, CRM, employee experience, and beyond.
What is an AI agent?

An AI agent is an autonomous system designed to sense context, make decisions, and execute work to achieve business goals. Unlike traditional automation that requires constant human direction, AI agents adapt to new information and can handle tasks from routine requests to complex, multi-step workflows.

ServiceNow AI Agents, powered by the ServiceNow AI Platform, act autonomously to get work done. Grounded in your business context, rules, and knowledge, they work across any system in your enterprise. With governance, security, and analytics built in, you maintain control and visibility.
What is generative AI?
Generative AI, also known as GenAI, is a type of artificial intelligence that creates realistic content by learning from existing data. GenAI can provide realistic and creative text, images, and other media to transform industries such as entertainment, marketing, technology, and healthcare.
What is workflow automation?
Workflow automation is an effective way for businesses to streamline processes, reduce manual work, and enhance operational efficiency. It uses software to autonomously manage the flow of tasks and data in line with business rules.
What companies use ServiceNow?
Some of the largest and most successful companies in the world use ServiceNow, including many Fortune 500 organizations. ServiceNow powers 80 billion workflows annually and supports more than 100,000 AI use cases. Customers span nearly every industry across the globe.
Connect with an expert Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. Get Started
Home ServiceNow AI Platform
Contact Demo