ABACON

ABACON Business Inovation

About ABACON

ABACON es un firma de consultoría, pionera en el mercado de sistemas de análisis de información en México, con la finalidad de cubrir la creciente necesidad, de soluciones tecnológicas, que permitan innovar negocios basados en las mejores prácticas de ITIL. Actualmente contamos con consultores experimentados en ServiceNow, y experiencia de mas de 15 años en consultoría de negocios y tecnología, para ayudarle en la digitalización de su empresa.

Country and Region Coverage

ServiceNow Resale Territories

  • AMS

    Mexico

Partner Locations

  • AMS

    Mexico

Headquarters

Ciudad de Mexico, Distrito Federal, Mexico

ServiceNow Partner Type

Sales

Industry

Financial Services, Manufacturing, Telecom Media Technology

Target Company Size

501 to 10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.