acSoft Inc

Transforming technological expertise into valuable business solutions.

About acSoft Inc

We create Enterprise-grade apps for ServiceNow, Atlassian and Shopify with proven scalability, performance and high-level data security. Our applications help companies and users increase the authentication security level, benefit from BI connectors and easy data exports, and to improve effectiveness with convenient integrations.

Country and Region Coverage

Partner Locations

  • AMS

    United States

Headquarters

Dover, Delaware, United States

ServiceNow Partner Type

Technology

Industry

Service Provider

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.