A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About AdQuam
AdQuam is a Management and Information Technology Consulting firm, established in 2003.
Our Consulting Services are strongly focused on delivering a portfolio of specialized solutions in our areas of expertise, which include Enterprise Service Management, Portfolio & Project Management, Enterprise Architecture, Enterprise Asset Management, among others.
Our customers recognize our core strengths and that is why we concentrate our forces to continuously sharpen our skills on delivering and supporting the state of art ServiceNow solutions.
For more information, please visit our site https://www.adquam.com
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Field Service Management 1
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 1
IT Operations Management
- Certified Implementation Specialist – Discovery 1
- Certified Implementation Specialist – Service Mapping 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 1
- Suite Certification - ITSM Professional 1
Strategic Portfolio Management
- Certified Implementation Specialist – Project Portfolio Management 1
Country and Region Coverage
ServiceNow Implementation Territories
-
EMEA
Portugal
ServiceNow Resale Territories
-
AMS
Brazil
-
EMEA
Portugal, Spain
Partner Locations
-
EMEA
Portugal
Headquarters
Lisboa, Grande Lisboa, Portugal
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Specialist
- Reseller Specialist
Industry
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Telecom Media Technology
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)