AdQuam

We help customers to transform ideas into results with ServiceNow solutions

About AdQuam

AdQuam is a Management and Information Technology Consulting firm, established in 2003. Our Consulting Services are strongly focused on delivering a portfolio of specialized solutions in our areas of expertise, which include Enterprise Service Management, Portfolio & Project Management, Enterprise Architecture, Enterprise Asset Management, among others. Our customers recognize our core strengths and that is why we concentrate our forces to continuously sharpen our skills on delivering and supporting the state of art ServiceNow solutions. For more information, please visit our site https://www.adquam.com

ServiceNow Designations & Awards

Consulting And Implementation Partner
Reseller Partner

Accreditations

  • Presales Accreditation
    10
  • Sales Accreditation
    10
  • Delivery Accreditation
    4

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Field Service Management 1
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 2
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
  • Suite Certification - ITSM Professional 1
Strategic Portfolio Management
  • Certified Implementation Specialist – Project Portfolio Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Portugal

ServiceNow Resale Territories

  • AMS

    Brazil

  • EMEA

    Portugal, Spain

Partner Locations

  • EMEA

    Portugal

Headquarters

Lisboa, Grande Lisboa, Portugal

ServiceNow Assure

SERVICENOW PARTNER TYPE
  • Consulting & Implementation Specialist
  • Reseller Specialist
Product Line Achievements
  • Accreditation
  • Certification
Industry
  • Financial Services
  • Healthcare and Life Sciences
  • Manufacturing
  • Telecom Media Technology

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.
Loading spinner