Aelum Consulting

Aelum Consulting is ServiceNow focused firm helping enterprises in redefining their business data & process into intelligent workflows.

About Aelum Consulting

Aelum Consulting is an emerging ServiceNow implementation partner which combines a comprehensive suite of business transformation capabilities with a customer-centric delivery approach. Our focus is helping mid & large sized organisations implement NOW Platform and get the most of their ServiceNow investment. We understand the complexities of client's challenges and help them redefine their business data & process into actionable business intelligence.

Product Line Certifications

IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 2
  • Certified Implementation Specialist – Software Asset Management 1
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 3
IT Operations Management
  • Certified Implementation Specialist – Discovery 6
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 4

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

  • APJ

    India

Partner Locations

  • APJ

    India

Headquarters

Jaipur, Rajasthan, India

ServiceNow Partner Type

Services

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Service Provider, Telecom Media Technology

Customer Satisfaction Score

4.5 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.