A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About AFJ Solutions LTD
AFJ Solutions was formed by a team of dedicated professionals with the aim of providing the tools and know how to inspire you to achieve your digital transformational goals.
Our Professional and Managed Services, supported by our project management teams all have an extensive background in IT and Enterprise-wide Service Management, this combined with the knowledge of industry frameworks allows AFJ Solutions to take the pain out of delivery and ongoing support.
Talk to us for an informal or formal chat about how we can help you deliver more value from your existing platform or migrate to ServiceNow, or how we can help support the day-to-day operation of the platform with our Managed Service.
email us at info@afjsolutions.co.uk
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 4
Country and Region Coverage
ServiceNow Implementation Territories
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EMEA
Ireland, United Kingdom
ServiceNow Resale Territories
-
EMEA
United Kingdom
ServiceNow Service Provider Territories
-
EMEA
Ireland, United Kingdom
Partner Locations
-
EMEA
United Kingdom
Headquarters
Castle Gate Way, Dudley, United Kingdom
SERVICENOW PARTNER TYPE
- Consulting & Implementation Premier
- Reseller Premier
- Service Provider Premier
Industry
- Energy and Utilities
- Financial Services
- Manufacturing
- Retail and Hospitality
- Service Provider
- Telecom Media Technology
- Transportation and Logistics
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)