AFJ Solutions LTD

Delivering world-class business outcomes through our expert Strategic Advisory, Delivery and UK based Managed Service Practice.

About AFJ Solutions LTD

AFJ Solutions was formed by a team of dedicated professionals with the aim of providing the tools and know how to inspire you to achieve your digital transformational goals. Our Professional and Managed Services, supported by our project management teams all have an extensive background in IT and Enterprise-wide Service Management, this combined with the knowledge of industry frameworks allows AFJ Solutions to take the pain out of delivery and ongoing support. Talk to us for an informal or formal chat about how we can help you deliver more value from your existing platform or migrate to ServiceNow, or how we can help support the day-to-day operation of the platform with our Managed Service. email us at info@afjsolutions.co.uk

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 3

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Ireland, United Kingdom

ServiceNow Resale Territories

  • EMEA

    United Kingdom

ServiceNow Service Provider Territories

  • EMEA

    Ireland, United Kingdom

Partner Locations

  • EMEA

    United Kingdom

Headquarters

Bedford, Bedfordshire, United Kingdom

ServiceNow Partner Type

Sales, Service Provider, Services

Industry

Energy and Utilities, Financial Services, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.