AHEAD helps to engineer platforms, the digital backbone for the modern enterprise. With Strategic Consulting, Implementation and Next-Gen Managed Services across ServiceNow, Cloud, Security, AI, FinOps, DevOps, Data Analytics, Network, and Data Center, AHEAD has become a key partner for countless enterprises in their path to enable and sustain digital business transformation. Within ServiceNow, Ahead is an Elite Service Now Partner and is highly certified across Technology (ITSM, ITOM, SPM, SecOps, HAM, SAM), Customer, and Employee workflows. We received the "Global Partner Award" and "Americas Partner Award" in 2022. Engage real experts at www.AHEAD.com and follow us on X at @AHEAD
Ahead LLC
AHEAD is a consulting company that helps enterprises transform how and where they run applications and infrastructure.
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Customer satisfaction score
4.52 out of 5
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
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Headquarters
Chicago, Illinois, United States
Ahead LLC
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Partner Types
Specialization
Product Line Achievements
Product Certifications
Expertise Classification
Accreditations
Focus Industries
Location
Resources
About Ahead LLC
AHEAD helps to engineer platforms, the digital backbone for the modern enterprise. With Strategic Consulting, Implementation and Next-Gen Managed Services across ServiceNow, Cloud, Security, AI, FinOps, DevOps, Data Analytics, Network, and Data Center, AHEAD has become a key partner for countless enterprises in their path to enable and sustain digital business transformation. Within ServiceNow, Ahead is an Elite Service Now Partner and is highly certified across Technology (ITSM, ITOM, SPM, SecOps, HAM, SAM), Customer, and Employee workflows. We received the "Global Partner Award" and "Americas Partner Award" in 2022. Engage real experts at www.AHEAD.com and follow us on X at @AHEAD
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Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segment
Elite
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Service Provider
Delivers as-a-service and managed services to drive customer success at scale.
Partner segment
Registered
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segment
Elite
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Build
Builds solutions and apps/integrations made available on the ServiceNow Store.
Partner segment
Registered
The segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results.
Partner Specialization & Advanced Specialization
Recognition of partners who have deep product knowledge, expert selling skills, proven customer success, and unique offerings in key ServiceNow solution areas.
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Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned
Product Line Achievement earned in Geo
Validated Practice in Geo
Product Line
AMS
Americas
EMEA
Europe, Middle East, Africa
APJ
Asia Pacific, Japan
Global
App Engine
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
1
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
5
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
58
Customer Service Management (CSM)
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
6
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
4.5
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
22
Human Resources (HR)
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
2
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
4.75
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
16
ITOM Visibility
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
5
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
4.6
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
15
ITSM Pro
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
2
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
4.5
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
7
ITSM Standard
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
15
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
4.57
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
20
Software Asset Management (SAM)
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
2
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
4
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
32
Strategic Portfolio Management Standard
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
2
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
5
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
12
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Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer
58
Customer Service Management (CSM)
Suite Certification - CSM Professional
22
Enterprise Architecture
Certified Implementation Specialist – Application Portfolio Management - Retiring Soon
8
Enterprise Architecture Implementation Delivery Accreditation
1
Field Service Management (FSM)
Certified Implementation Specialist – Field Service Management
5
Financial Services Operations - Banking
Suite Certification - FSO Banking and Wealth Management Professional
2
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management
29
Healthcare & Life Sciences
Suite Certification - Healthcare and Life Sciences Management Professional
1
Human Resources (HR)
Suite Certification - HR Professional
16
ITOM Health
Certified Implementation Specialist – Event Management
19
ITOM Visibility
Certified Implementation Specialist – Discovery
15
Certified Implementation Specialist – Service Mapping
15
ITSM Pro
Micro-Certification – DevOps Change Velocity
7
Suite Certification - ITSM Professional
7
ITSM Standard
Certified Implementation Specialist – IT Service Management
20
Micro-Certification - CMDB Health
27
Micro-Certification - Configure the CMDB
27
Micro-Certification - Service Portal
27
Now Assist for Creator
Now Assist for Creator Implementation Delivery Accreditation
4
Now Assist for Customer Service Management (CSM)
Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite
8
Now Assist for HR Service Delivery (HRSD)
Suite Certification - Now Assist for HR Service Delivery Pro Plus
7
Now Assist for IT Service Management (ITSM)
Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite
13
Public Sector Digital Services
Suite Certification - Public Sector Digital Services (PSDS)
2
Risk, Resilience, Sustainability
Certified Implementation Specialist – Risk and Compliance
2
Certified Implementation Specialist – Third-party Risk Management (TPRM)
2
Security Incident Response
Certified Implementation Specialist – Security Incident Response
11
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management
32
Strategic Portfolio Management Pro
Certified Implementation Specialist – Strategic Portfolio Management
18
Micro-Certification - Agile and Test Management Implementation
6
Vulnerability Response
Certified Implementation Specialist – Vulnerability Response
10
Workflow Data Fabric
Suite Certification - Workflow Data Fabric
1
Expertise classification
Embodies experience, knowledge, and education.
Certified Master Architect (CMA)
The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow.
Skilled individual(s)
2
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)
6
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)
76
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)
148
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)
144
Focus industries
Self-declared by partner.
Education
Financial Services
Government
Healthcare and Life Sciences
Manufacturing
Service Provider
Telecom Media Technology
Location and coverage
The partner’s coverage location, validated by ServiceNow.
Reseller
Service Provider
Consulting & Implementation
Regional Coverage
Country Coverage
Partner Office Locations
Americas
Canada, United States
Chicago, United States
Europe, Middle East & Africa
United Kingdom
Slough, United Kingdom
Regional Coverage
Country Coverage
Partner Office Locations
Americas
United States
Chicago, United States
Regional Coverage
Country Coverage
Partner Office Locations
Americas
United States
Chicago, United States
Europe, Middle East & Africa
United Kingdom
Slough, United Kingdom
Partner resources and collateral
Partners are encouraged to use the Partner Portal for uploading purposes.
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Additional resources
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Learn more about Partner Programs
Topics
The ServiceNow Reseller Partner Program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program
