AHEAD, Inc.

AHEAD is a consulting company that helps enterprises transform how and where they run applications and infrastructure.

About AHEAD, Inc.

AHEAD builds platforms for digital business. By stitching together advances in Cloud, Automation, Operations, Security, and DevOps, they help industry leaders like United Airlines, Ecolab, and CUNA Mutual deliver on the promise of digital transformation. Founded in 2007, AHEAD has always invested ahead of the curve when it comes to technology partnerships and solutions. That mindset plus the company's strong commitment to customer success, have propelled AHEAD to 25% annual growth and expected revenues of $675 million in 2019. Headquartered in Chicago, AHEAD maintains offices in Michigan, Minnesota, North Carolina, Ohio, and Wisconsin. Learn more at www.thinkahead.com and follow them on Twitter @ThinkAheadIT.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 6
  • Certified Implementation Specialist – Field Service Management 2
  • Suite Certification - CSM Professional 3
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
  • Certified Implementation Specialist – Vendor Risk Management 2
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
  • Suite Certification - HR Professional 1
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 1
  • Certified Implementation Specialist – Software Asset Management 10
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 7
  • Certified Implementation Specialist – Project Portfolio Management 8
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 12
  • Certified Implementation Specialist – Event Management 9
  • Certified Implementation Specialist – Service Mapping 7
IT Service Management
  • Certified Implementation Specialist – IT Service Management 27
  • Suite Certification - ITSM Professional 15
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
  • ServiceNow Certified Application Developer 11
Security Operations
  • Certified Implementation Specialist – Security Incident Response 4
  • Certified Implementation Specialist – Vulnerability Response 6

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

ServiceNow Service Provider Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Chicago, Illinois, United States

ServiceNow Partner Type

Sales, Service Provider, Services

Product Line Achievements

IT Operations Management, IT Service Management

Industry

Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.62 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.