Alcor Solutions Inc.

Building Simplified, Integrated Services for your Enterprise

About Alcor Solutions Inc.

Alcor is a global cloud advisory and implementation services company serving Fortune 500 Companies, Government Agencies, and other leading organizations in multiple industry verticals. Alcor is a ServiceNow® Services & Sales Partner, as well as a partner to Salesforce®, FireEye™, Dell Boomi™, BigPanda®, NUVOLO, Microsoft® and BOMGAR™. We provide business process consulting to capture, re-engineer and improve processes that can easily be automated to deliver the real value. Our Consulting Team has extensive expertise in Business Strategy, Cloud Technology and Organizational Change Management.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 6
  • Certified Implementation Specialist – Field Service Management 2
  • Suite Certification - CSM Professional 3
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 3
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 8
  • Suite Certification - HR Enterprise 6
  • Suite Certification - HR Professional 5
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 1
  • Certified Implementation Specialist – Software Asset Management 9
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 3
  • Certified Implementation Specialist – Project Portfolio Management 5
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 2
  • Certified Implementation Specialist – Discovery 12
  • Certified Implementation Specialist – Event Management 5
  • Certified Implementation Specialist – Service Mapping 4
IT Service Management
  • Certified Implementation Specialist – IT Service Management 20
  • Suite Certification - ITSM Professional 8
Now Platform App Engine
  • ServiceNow Certified Application Developer 8
Security Operations
  • Certified Implementation Specialist – Security Incident Response 4
  • Certified Implementation Specialist – Vulnerability Response 3

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    Canada, United States

  • APJ

    India

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

La Mirada, California, United States

ServiceNow Partner Type

Sales, Services, Technology

Product Line Achievements

IT Business Management, HR Service Delivery, IT Asset Management, IT Operations Management, Now Platform App Engine, IT Service Management

Customer Satisfaction Score

4.78 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.