Alparservice Tecnologia Ltda

We boost your digital transformation strategy.

About Alparservice Tecnologia Ltda

ALPARSERVICE is leader in ServiceNow implementation for Latin America. We are more than 110 specialized and we cover diferent type of projects: ITSM, ITOM, IOPS, ITBM, PPM, ITAM, Asset, SECOPS, CSM, CRM, CSC, RH, Finance, Marketing, Facilities, Governance, Operations and Customized Processes.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 2
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Brazil

ServiceNow Resale Territories

  • AMS

    Brazil

Partner Locations

  • AMS

    Brazil

ServiceNow Assure

Headquarters

Sao Paulo, Sao Paulo, Brazil

ServiceNow Partner Type

Sales, Services

Customer Satisfaction Score

4.25 out of 5 from Responses

Target Company Size

101 to 500

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.