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Atello Solutions, LLC

Atello brings your strategy to reality and enables you to excel in the digital-first world.

About Atello Solutions, LLC

Atello is an IT consultancy dedicated exclusively to ServiceNow. As a ServiceNow Partner, we are committed to the success of our clients and employees. In everything we do, our top priorities are: -Exceeding client expectations -Delivering exceptional service & -Providing world-class solutions to business challenges. Our team of expert developers and architects on average have 5+ years of experience with ServiceNow and over 10 years of experience in IT as a whole. Many have worked on both the customer side and the consulting side; this gives us a unique perspective when it comes to implementing, integrating, and managing the ServiceNow platform for our clients. Atello's clients are smart, forward-looking, and innovative. They have a digital transformation strategy and our goal is to help them execute on it. Transformation is possible! We focus on providing the right guidance to get you there.

ServiceNow Designations & Awards

Consulting And Implementation Partner
Reseller Partner
Build Partner

Accreditations

  • Presales Accreditation
    2
  • Sales Accreditation
    2
  • Delivery Accreditation
    2

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
IT Operations Management
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1
Strategic Portfolio Management
  • Certified Implementation Specialist – Project Portfolio Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    Canada, United States

  • EMEA

    United Kingdom

Partner Locations

  • AMS

    United States

Partner Website
Headquarters

Richmond, Virginia, United States

SERVICENOW PARTNER TYPE
  • Build Platform
  • Consulting & Implementation Premier
  • Reseller Premier
Product Line Achievements
  • Accreditation
  • Certification
  • AppStore
Industry
ServiceNow Store

App(s): 1

See All Applications

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.