A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Atello Solutions, LLC
Atello is an IT consultancy dedicated exclusively to ServiceNow. As a ServiceNow Partner, we are committed to the success of our clients and employees.
In everything we do, our top priorities are:
-Exceeding client expectations
-Delivering exceptional service &
-Providing world-class solutions to business challenges.
Our team of expert developers and architects on average have 5+ years of experience with ServiceNow and over 10 years of experience in IT as a whole. Many have worked on both the customer side and the consulting side; this gives us a unique perspective when it comes to implementing, integrating, and managing the ServiceNow platform for our clients.
Atello's clients are smart, forward-looking, and innovative. They have a digital transformation strategy and our goal is to help them execute on it. Transformation is possible! We focus on providing the right guidance to get you there.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 1
IT Operations Management
- Certified Implementation Specialist – Event Management 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 1
Now Platform App Engine
- ServiceNow Certified Application Developer 1
Strategic Portfolio Management
- Certified Implementation Specialist – Project Portfolio Management 1
Country and Region Coverage
ServiceNow Implementation Territories
-
AMS
United States
ServiceNow Resale Territories
-
AMS
Canada, United States
-
EMEA
United Kingdom
Partner Locations
-
AMS
United States
Headquarters
Richmond, Virginia, United States
SERVICENOW PARTNER TYPE
- Build Platform
- Consulting & Implementation Premier
- Reseller Premier
Industry
ServiceNow Store
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)