Atello Solutions, LLC

Atello brings your strategy to reality and enables you to excel in the digital-first world.

About Atello Solutions, LLC

Atello is an IT consultancy dedicated exclusively to ServiceNow. As a ServiceNow Partner, we are committed to the success of our clients and employees. In everything we do, our top priorities are: -Exceeding client expectations -Delivering exceptional service & -Providing world-class solutions to business challenges. Our team of expert developers and architects on average have 5+ years of experience with ServiceNow and over 10 years of experience in IT as a whole. Many have worked on both the customer side and the consulting side; this gives us a unique perspective when it comes to implementing, integrating, and managing the ServiceNow platform for our clients. Atello's clients are smart, forward-looking, and innovative. They have a digital transformation strategy and our goal is to help them execute on it. Transformation is possible! We focus on providing the right guidance to get you there.

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    Canada, United States

  • EMEA

    United Kingdom

Partner Locations

  • AMS

    United States

Headquarters

Richmond, Virginia, United States

ServiceNow Partner Type

Sales, Services, Technology

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.