A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Atlas Reply
Atlas Reply is the company of the Reply group with a consolidated experience in IT Governance that is focused on everything related to processes, practices and solutions aimed at maximizing the effectiveness, efficiency and productivity of human and digital resources.
Our approach "think big, start small" operates on multiple dimensions (governance, organization, processes and technology) through consulting, rationalization and reengineering of both existing processes and systems.
We provide services in the following areas:
- IT Governance consulting services supporting customers in defining processes based on both ITIL and Agile models;
- Integration and implementation of processes and solutions based on the ServiceNow platform;
- Consulting, design and implementation of DevOps solutions using both commercial and open source products.
For years, Atlas Reply has been the partner that supports companies that make automation and simplification of processes the driver for growth.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 3
- Suite Certification - CSM Professional 2
HR Service Delivery
- Certified Implementation Specialist – Human Resources 1
IT Asset Management
- Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
- Certified Implementation Specialist – Cloud Provisioning and Governance 2
IT Service Management
- Certified Implementation Specialist – IT Service Management 8
- Suite Certification - ITSM Professional 5
Now Platform App Engine
- ServiceNow Certified Application Developer 3
Security Operations
- Certified Implementation Specialist – Security Incident Response 1
- Certified Implementation Specialist – Vulnerability Response 1
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 2
- Certified Implementation Specialist – Project Portfolio Management 3
Country and Region Coverage
ServiceNow Implementation Territories
-
EMEA
Italy
ServiceNow Resale Territories
-
EMEA
Italy
Partner Locations
-
EMEA
Italy
Headquarters
Milano, Milan, Italy
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Build Platform
- Consulting & Implementation Premier
- Reseller Premier
Industry
- Financial Services
- Manufacturing
Customer Satisfaction Score
1.33 out of 5 from Responses
ServiceNow Store
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)