Atlas Reply

Atlas Reply is the Reply's group company focused on maximize the effectiveness of processes, practices and solutions in the IT Governance area.

About Atlas Reply

Atlas Reply is the company of the Reply group with a consolidated experience in IT Governance that is focused on everything related to processes, practices and solutions aimed at maximizing the effectiveness, efficiency and productivity of human and digital resources. Our approach "think big, start small" operates on multiple dimensions (governance, organization, processes and technology) through consulting, rationalization and reengineering of both existing processes and systems. We provide services in the following areas: - IT Governance consulting services supporting customers in defining processes based on both ITIL and Agile models; - Integration and implementation of processes and solutions based on the ServiceNow platform; - Consulting, design and implementation of DevOps solutions using both commercial and open source products. For years, Atlas Reply has been the partner that supports companies that make automation and simplification of processes the driver for growth.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 3
IT Service Management
  • Certified Implementation Specialist – IT Service Management 6
  • Suite Certification - ITSM Professional 3
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
  • Certified Implementation Specialist – Vulnerability Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Italy

ServiceNow Resale Territories

  • EMEA

    Italy

Partner Locations

  • EMEA

    Italy

ServiceNow Assure

Headquarters

Milano, Milan, Italy

ServiceNow Partner Type

Sales, Services

Industry

Financial Services, Manufacturing

Customer Satisfaction Score

3 out of 5 from Responses

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.