Atos International

Atos is a leader in digital services that serves a global client base

About Atos International

Atos is a leader in digital services with annual revenue of over $12 billion and 100,000 employees in 72 countries. Serving a global client base, Atos provides Consulting & Systems Integration services, Application Transformation Services, Managed Services, Cloud operations, Big Data & Cyber‑security solutions, and transactional services through Worldline. Atos is also the Worldwide Information Technology Partner for the Olympic & Paralympic Games. Engage ESM is the global ServiceNow practice for Atos and a Gold Sales and Services partner for ServiceNow; providing design, implementation, and support services to clients worldwide. Engage ESM is a leader in the enterprise‑service management sector, which includes IT, Customer Service, Security, and HR. Engage ESM helps organisations of all sizes to improve their operational performance and extend the value of existing investments in ServiceNow.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner
Global Partner Award 2020
Americas Regional Partner Award 2020
EMEA Regional Partner Award 2020

ServiceNow Expertise

  • Certified Master Architect (CMA)

    3
  • Certified Technical Architect (CTA)

    5

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 46
  • Certified Implementation Specialist – Field Service Management 9
  • Suite Certification - CSM Professional 24
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 19
  • Certified Implementation Specialist – Vendor Risk Management 13
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 72
  • Suite Certification - HR Professional 32
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 9
  • Certified Implementation Specialist – Software Asset Management 31
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 15
  • Certified Implementation Specialist – Discovery 75
  • Certified Implementation Specialist – Event Management 75
  • Certified Implementation Specialist – Service Mapping 34
IT Service Management
  • Certified Implementation Specialist – IT Service Management 218
  • Suite Certification - ITSM Professional 81
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 14
  • ServiceNow Certified Application Developer 81
Security Operations
  • Certified Implementation Specialist – Security Incident Response 21
  • Certified Implementation Specialist – Vulnerability Response 25
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 37
  • Certified Implementation Specialist – Project Portfolio Management 44

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States, Brazil

  • APJ

    India, Singapore

  • EMEA

    Croatia, Austria, The Netherlands, Serbia, Switzerland, France, Spain, Slovakia, Germany, Bulgaria, Poland

ServiceNow Resale Territories

  • AMS

    United States, Brazil

  • APJ

    Japan, Singapore, Malaysia

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Serbia, Luxembourg, Switzerland, Italy, France, Portugal, United Kingdom, Spain, Slovakia, Denmark, Belgium, Germany, Bulgaria, Finland, Norway, Poland

ServiceNow Service Provider Territories

  • EMEA

    France, Morocco, United Kingdom, Poland, Qatar

Partner Locations

  • AMS

    Argentina, United States, Brazil, Mexico

  • APJ

    Japan, India, Singapore, Malaysia

  • EMEA

    Croatia, Austria, Sweden, The Netherlands, Serbia, Luxembourg, Switzerland, Italy, Hungary, France, United Kingdom, Spain, Slovakia, Germany, Bulgaria, Finland, Poland

ServiceNow Assure

Headquarters

Bezons, Val-d'Oise, France

ServiceNow Partner Type

Sales, Service Provider, Services

Product Line Achievements

IT Service Management, IT Asset Management

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.92 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.