b-rightsource GmbH

b-rightsource focuses on combining ServiceNow with SAP. We offer consulting and our certified product SAP

About b-rightsource GmbH

b-rightsource is a Swiss based company that has a 360° view on Service Management. We develop ServiceNow Scoped Applications, implement and customize your ServiceNow environment and help you to design and establish processes, roles and governance models for optimizing your Service Management. Our best practice approach allows a fast implementation and frequently helps our customers not to invent the wheel again. Our popular product "SAP KeyUser Pro" SAP KeyUser Pro is a business solution for supporting SAP Service Management. Best practice processes and governance models from existing SAP organizations and projects are built into the solution. It contains interfaces to SAP GUI and SAP Fiori and integrates SAP Solution Manager for a seamless and fully digitized process integration. "SAP KeyUser Pro" implements the Key User model, supports S/4 Hana rollouts and is a so called ServiceNow certified "Intelligent App" with the "built on Now" certification.

Product Line Certifications

Now Platform App Engine
  • ServiceNow Certified Application Developer 3

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA


Partner Locations

  • EMEA


ServiceNow Assure


Zurich, Zurich, Switzerland

ServiceNow Partner Type

Sales, Services, Technology

Customer Satisfaction Score

4.75 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.