b-rightsource GmbH

b-rightsource focuses on combining ServiceNow with SAP. We offer consulting and our certified product \"SAP KeyUser Pro\" on the ServiceNow store.

About b-rightsource GmbH

b-rightsource is a Swiss based company that has a 360° view on Service Management. We develop ServiceNow Scoped Applications, implement and customize your ServiceNow environment and help you to design and establish processes, roles and governance models for optimizing your Service Management. Our best practice approach allows a fast implementation and frequently helps our customers not to invent the wheel again. Our popular product "SAP KeyUser Pro" SAP KeyUser Pro is a business solution for supporting SAP Service Management. Best practice processes and governance models from existing SAP organizations and projects are built into the solution. It contains interfaces to SAP GUI and SAP Fiori and integrates SAP Solution Manager for a seamless and fully digitized process integration. "SAP KeyUser Pro" implements the Key User model, supports S/4 Hana rollouts and is a so called ServiceNow certified "Intelligent App" with the "built on Now" certification.

Product Line Certifications

Now Platform App Engine
  • ServiceNow Certified Application Developer 3

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA


Partner Locations

  • EMEA



Zurich, Zurich, Switzerland

ServiceNow Assure

  • Build Platform
  • Consulting & Implementation Premier
Customer Satisfaction Score

4.67 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)