BitHawk AG

We enable companies to transform their business models and processes into the digital world to create significant competitive advantage.

About BitHawk AG

BitHawk AG (formerly Bison IT-Services AG) employs more than 200 people at its headquarter in Sursee, Switzerland. There are additional locations in Basel, Bern and Winterthur. Our mission is to help companies to transform their business models and processes into the digital world to create a significant competitive advantage in terms of cost and revenue. We achieve this through IT leadership, innovation and customer focus. Our core expertise, beside digitalisation, is IT infrastructure consulting, engineering and operations. Our range of solutions covers the areas of network, storage, virtualisation, cloud computing, security, unified communications, retail and digital signage solutions. This unique combination and our holistic approach allows us not only to theoretically transform, but also to really get end2end automation working down to the bits and bytes. BitHawk believes in a fair, partner-like and solutionoriented collaboration – for the benefit of our customers.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 4
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 3
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
  • Suite Certification - HR Professional 1
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 1
  • Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 2
  • Certified Implementation Specialist – Event Management 1
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 8
  • Suite Certification - ITSM Professional 7
Now Platform App Engine
  • ServiceNow Certified Application Developer 6
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
  • Certified Implementation Specialist – Vulnerability Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Austria, Switzerland, Germany

ServiceNow Resale Territories

  • EMEA

    Austria, Switzerland, Liechtenstein, Germany

Partner Locations

  • EMEA



Sursee, Lucerne, Switzerland

ServiceNow Assure

  • Consulting & Implementation Elite
  • Reseller Elite
Product Line Achievements
  • IT Service Management
  • Education
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
Customer Satisfaction Score

4.69 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)