BitHawk AG

We enable companies to transform their business models and processes into the digital world to create significant competitive advantage.

About BitHawk AG

BitHawk AG (formerly Bison IT-Services AG) employs more than 200 people at its headquarter in Sursee, Switzerland. There are additional locations in Basel, Bern and Winterthur. Our mission is to help companies to transform their business models and processes into the digital world to create a significant competitive advantage in terms of cost and revenue. We achieve this through IT leadership, innovation and customer focus. Our core expertise, beside digitalisation, is IT infrastructure consulting, engineering and operations. Our range of solutions covers the areas of network, storage, virtualisation, cloud computing, security, unified communications, retail and digital signage solutions. This unique combination and our holistic approach allows us not only to theoretically transform, but also to really get end2end automation working down to the bits and bytes. BitHawk believes in a fair, partner-like and solutionoriented collaboration – for the benefit of our customers.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Professional 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 7
  • Suite Certification - ITSM Professional 6
Security Operations
  • Certified Implementation Specialist – Vulnerability Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA


ServiceNow Resale Territories

  • EMEA

    Switzerland, Liechtenstein

Partner Locations

  • EMEA


ServiceNow Assure


Sursee, Lucerne, Switzerland

ServiceNow Partner Type

Sales, Services

Product Line Achievements

IT Service Management


Education, Government, Healthcare and Life sciences, Manufacturing

Customer Satisfaction Score

4.27 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.