BitHawk AG (formerly Bison IT-Services AG) employs more than 200 people at its headquarter in Sursee, Switzerland. There are additional locations in Basel, Bern and Winterthur.
Our mission is to help companies to transform their business models and processes into the digital world to create a significant competitive advantage in terms of cost and revenue. We achieve this through IT leadership, innovation and customer focus.
Our core expertise, beside digitalisation, is IT infrastructure consulting, engineering and operations. Our range of solutions covers the areas of network, storage, virtualisation, cloud computing, security, unified communications, retail and digital signage solutions. This unique combination and our holistic approach allows us not only to theoretically transform, but also to really get end2end automation working down to the bits and bytes.
BitHawk believes in a fair, partner-like and solutionoriented collaboration – for the benefit of our customers.
BitHawk AG
We enable companies to transform their business models and processes into the digital world to create significant competitive advantage.
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Customer satisfaction score
4.77 out of 5
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
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Headquarters
Sursee, Lucerne, Switzerland
BitHawk AG
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Partner Types
Product Line Achievements
Product Certifications
Expertise Classification
Accreditations
Focus Industries
Location
Resources
About BitHawk AG
BitHawk AG (formerly Bison IT-Services AG) employs more than 200 people at its headquarter in Sursee, Switzerland. There are additional locations in Basel, Bern and Winterthur.
Our mission is to help companies to transform their business models and processes into the digital world to create a significant competitive advantage in terms of cost and revenue. We achieve this through IT leadership, innovation and customer focus.
Our core expertise, beside digitalisation, is IT infrastructure consulting, engineering and operations. Our range of solutions covers the areas of network, storage, virtualisation, cloud computing, security, unified communications, retail and digital signage solutions. This unique combination and our holistic approach allows us not only to theoretically transform, but also to really get end2end automation working down to the bits and bytes.
BitHawk believes in a fair, partner-like and solutionoriented collaboration – for the benefit of our customers.
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Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segment
Elite
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segment
Elite
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned
Product Line Achievement earned in Geo
Validated Practice in Geo
Product Line
AMS
Americas
EMEA
Europe, Middle East, Africa
APJ
Asia Pacific, Japan
Global
Customer Service Management (CSM)
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
14
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
4.86
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
5
Field Service Management (FSM)
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
3
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
5
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
3
Human Resources (HR)
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
0
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
0
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
4
ITSM Pro
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
2
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
5
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
4
ITSM Standard
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
29
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
4.76
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
6
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Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer
20
Customer Service Management (CSM)
Suite Certification - CSM Professional
5
Field Service Management (FSM)
Certified Implementation Specialist – Field Service Management
3
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management
3
Human Resources (HR)
Suite Certification - HR Professional
4
ITOM Health
Certified Implementation Specialist – Event Management
4
ITOM Visibility
Certified Implementation Specialist – Discovery
3
Certified Implementation Specialist – Service Mapping
3
ITSM Pro
Micro-Certification – DevOps Change Velocity
4
Suite Certification - ITSM Professional
4
ITSM Standard
Certified Implementation Specialist – IT Service Management
6
Micro-Certification - CMDB Health
10
Micro-Certification - Configure the CMDB
10
Micro-Certification - Service Portal
10
Now Assist for IT Service Management (ITSM)
Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite
3
Security Incident Response
Certified Implementation Specialist – Security Incident Response
2
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management
2
Strategic Portfolio Management Standard
Certified Implementation Specialist – Strategic Portfolio Management
1
Vulnerability Response
Certified Implementation Specialist – Vulnerability Response
2
Expertise classification
Embodies experience, knowledge, and education.
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)
2
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)
20
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)
35
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)
24
Focus industries
Self-declared by partner.
Education
Government
Healthcare and Life Sciences
Manufacturing
Location and coverage
The partner’s coverage location, validated by ServiceNow.
Reseller
Consulting & Implementation
Regional Coverage
Country Coverage
Partner Office Locations
Europe, Middle East & Africa
Austria, Switzerland, Germany, Liechtenstein
Sursee, Switzerland
Regional Coverage
Country Coverage
Partner Office Locations
Europe, Middle East & Africa
Austria, Switzerland, Germany
Sursee, Switzerland
Partner resources and collateral
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Topics
The ServiceNow Reseller Partner Program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program