Booz Allen Hamilton Inc.

Consulting, Analytics, Digital Solutions, Engineering, and Cyber... Learn about Booz Allen's ServiceNow capability @ www.boozallen.com/servicenow

About Booz Allen Hamilton Inc.

We are a global firm of 24,225 diverse, passionate, and exceptional people driven to excel, do right, and realize positive change in everything we do. We bring bold thinking and a desire to be the best in our work in consulting, analytics, digital solutions, engineering, and cyber, and with industries ranging from defense to health to energy to international development. We celebrate and value diversity in all its forms. We believe in corporate and individual citizenship that make our communities better places for all. We have one guiding purpose - to empower people to change the world. We bring a ferocious integrity to not only train our clients to tackle the problems they face today, but to help them change the status quo for tomorrow. Each day, we imagine, invent, and deliver new ways to better serve our employees, our clients, and the world. Learn about Booz Allen's ServiceNow capability @ www.boozallen.com/servicenow

Product Line Certifications

HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 2
IT Operations Management
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 4
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 7
Security Operations
  • Certified Implementation Specialist – Vulnerability Response 1

Public Sector Designations

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

McLean, Virginia, United States

ServiceNow Partner Type

Public Sector, Sales, Service Provider, Services

Industry

Government

Target Company Size

501 to 1,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.