Bright Pattern Inc

AI-Powered Cloud Omnichannel Contact Center Solutions

About Bright Pattern Inc

Bright Pattern provides the easiest and most powerful AI-powered omnichannel contact center software that can be deployed quickly with the lowest professional services costs in the industry. With the purpose of making customer service, sales, and marketing brighter and faster than ever before, Bright Pattern offers the most advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be used on all digital channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also provides native omnichannel quality management, allowing companies to measure every interaction on every channel. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries.

Country and Region Coverage

Partner Locations

  • AMS

    United States

Headquarters

San Bruno, California, United States

ServiceNow Partner Type

Technology

Industry

Telecom Media Technology

ServiceNow Store

Store Application(s)

Target Company Size

Any

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.