BT Automation Pty Ltd

BT Automation is a Premier ServiceNow partner specialising in solution implementation, custom application design and existing system enhancements.

About BT Automation Pty Ltd

BT Automation supports customers at all stages of their ServiceNow journey, providing comprehensive ICT services. BT Automation is committed to providing successful customer outcomes to Federal, State and Local government agencies, and to non-government clients. Among other successes, our employees worked on a program that won the 2018 ACT Chief Minister's Award for Innovation for design of their ServiceNow Service Portals. BT Automation employs a broad range of ServiceNow consultants with years of experience in ServiceNow consulting and software development. Collectively, BT Automation's consultants are skilled across the ServiceNow platform and have successfully implemented ServiceNow at a number of government and non-government client sites since the company was founded in 2017. At a minimum, BT Automation consultants are ServiceNow Certified System Administrators.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 2
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 3
Now Platform App Engine
  • ServiceNow Certified Application Developer 3
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ


ServiceNow Resale Territories

  • APJ

    South Korea, Australia

Partner Locations

  • APJ


ServiceNow Assure


Deakin West, Australian Capital Territory, Australia

ServiceNow Partner Type

Sales, Services



Customer Satisfaction Score

4.5 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.