BT Automation Pty Ltd

BT Automation is a Premier ServiceNow partner specialising in solution implementation, custom application design and existing system enhancements.

About BT Automation Pty Ltd

BT Automation supports customers at all stages of their ServiceNow journey, providing comprehensive ICT services. BT Automation is committed to providing successful customer outcomes to Federal, State and Local government agencies, and to non-government clients. Among other successes, our employees worked on a program that won the 2018 ACT Chief Minister's Award for Innovation for design of their ServiceNow Service Portals. BT Automation employs a broad range of ServiceNow consultants with years of experience in ServiceNow consulting and software development. Collectively, BT Automation's consultants are skilled across the ServiceNow platform and have successfully implemented ServiceNow at a number of government and non-government client sites since the company was founded in 2017. At a minimum, BT Automation consultants are ServiceNow Certified System Administrators.

ServiceNow Designations & Awards

Consulting And Implementation Partner
Reseller Partner

ServiceNow Expertise

  • Certified Technical Architect (CTA)

    Certified Technical Architect (CTA)



  • Presales Accreditation
  • Sales Accreditation
  • Delivery Accreditation

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
  • Certified Implementation Specialist – Field Service Management 1
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 4
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 2
  • Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 2
  • Certified Implementation Specialist – Service Mapping 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 3
Now Platform App Engine
  • ServiceNow Certified Application Developer 7
Security Operations
  • Certified Implementation Specialist – Security Incident Response 2

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Australia, Singapore

ServiceNow Resale Territories

  • APJ

    South Korea, Australia

Partner Locations

  • APJ

    Australia, Singapore


Deakin West, Australian Capital Territory, Australia

ServiceNow Assure

  • Consulting & Implementation Premier
  • Reseller Premier
Product Line Achievements
  • Accreditation
  • Certification
  • Education
  • Energy and Utilities
  • Government
Customer Satisfaction Score

3 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.
Loading spinner