Bytes Software Services Ltd

CMDB, ITAM & ITSM Specialists - from design through implementation to managed services to deliver optimal operation and swift return on investment.

About Bytes Software Services Ltd

How we help organisations SOFTWARE FULFILMENT Solutions from 1,000+ vendors, top discount levels, customer e-commerce portal. PROCUREMENT ADVISORY Licensing help desk, licensing needs analysis, best practice buying strategies CLOUD MANAGEMENT Accurate reporting, optimisation recommendations, organisational accountability, future-proof contracts. SOFTWARE ASSET MANAGEMENT Minimise risk, total visibility, vendor audit response, mergers & acquisitions, managed service COMMERCIAL SERVICES Cost modeling, negotiation levers, due diligence, business case for change.

Product Line Certifications

IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 2

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    United Kingdom

ServiceNow Resale Territories

  • EMEA

    United Kingdom

ServiceNow Service Provider Territories

  • EMEA

    United Kingdom

Partner Locations

  • EMEA

    United Kingdom

Headquarters

Leatherhead, Aberdeenshire, United Kingdom

SERVICENOW PARTNER TYPE
  • Consulting & Implementation Specialist
  • Reseller Specialist
  • Service Provider Specialist
Industry

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)