Capgemini

Capgemini is a global leader in consulting, technology and outsourcing services with more than 300,000 people over 50 countries.

About Capgemini

Building better business outcomes, together Capgemini and ServiceNow combine strong domain expertise with the power of the Now platform to accelerate your journey to digital excellence. We call it the Business Ecosystem Platform, and it delivers the best of both worlds: the flexibility, innovation and efficiency of a multi-sourced business ecosystem, and the accountability and simplicity of a single-source provider model. Capgemini has been a Certified ServiceNow Global Alliance Partner since 2009, and today we are a ServiceNow Elite Partner. We have 800+ ServiceNow and process consultants have substantial ServiceNow expertise gained from 400+ engagements with +150 ServiceNow Accelerators and have earned 2000+ ServiceNow certifications. We have performed large-scale rollouts at Fortune 500 enterprises. Find out how Capgemini can improve workflow and accelerate your entire journey to service excellence at www.capgemini.com/servicenow.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner
EMEA Regional Partner Award 2022
APJ Regional Partner Award 2020

ServiceNow Expertise

  • Certified Master Architect (CMA)

    1
  • Certified Technical Architect (CTA)

    2

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 38
  • Certified Implementation Specialist – Field Service Management 6
  • Suite Certification - CSM Professional 27
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 29
  • Certified Implementation Specialist – Vendor Risk Management 3
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 72
  • Suite Certification - HR Professional 43
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 6
  • Certified Implementation Specialist – Software Asset Management 26
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 2
  • Certified Implementation Specialist – Discovery 60
  • Certified Implementation Specialist – Event Management 42
  • Certified Implementation Specialist – Service Mapping 13
IT Service Management
  • Certified Implementation Specialist – IT Service Management 159
  • Suite Certification - ITSM Professional 89
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 2
  • ServiceNow Certified Application Developer 113
Security Operations
  • Certified Implementation Specialist – Security Incident Response 8
  • Certified Implementation Specialist – Vulnerability Response 13
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 18
  • Certified Implementation Specialist – Project Portfolio Management 25

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States, Brazil, Mexico

  • APJ

    Hong Kong, Japan, Australia, India, Singapore, Philippines, New Zealand

  • EMEA

    Ireland, The Netherlands, Luxembourg, Switzerland, France, Portugal, United Kingdom, Spain, Romania, Belgium, Germany, Norway, Poland

ServiceNow Resale Territories

  • AMS

    Canada, United States, Brazil, Mexico

  • APJ

    Hong Kong, Japan, Australia, India, Singapore, Philippines, New Zealand

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, France, Portugal, United Kingdom, Spain, Romania, Denmark, Belgium, Germany, Finland, Norway, Poland

ServiceNow Service Provider Territories

  • AMS

    Brazil, Mexico

  • APJ

    Hong Kong, Japan, Australia, India, Singapore, New Zealand

  • EMEA

    Romania, Germany

Partner Locations

  • AMS

    Canada, United States, Brazil, Mexico

  • APJ

    Hong Kong, Japan, Australia, India, Singapore, Philippines

  • EMEA

    Sweden, The Netherlands, Luxembourg, France, Portugal, United Kingdom, Spain, Romania, Denmark, Belgium, Germany, Finland, Norway, Poland

ServiceNow Assure

Headquarters

New York, New York, United States

ServiceNow Partner Type

Next Gen Authorized Training, Sales, Service Provider, Services

Product Line Achievements

Strategic Portfolio Management, Governance, Risk and Compliance, Now Platform App Engine, IT Service Management, HR Service Delivery, IT Operations Management

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.2 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.