A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Capgemini
Building better business outcomes, together
Capgemini and ServiceNow combine strong domain expertise with the power of the Now platform to accelerate your journey to digital excellence. We call it the Business Ecosystem Platform, and it delivers the best of both worlds: the flexibility, innovation and efficiency of a multi-sourced business ecosystem, and the accountability and simplicity of a single-source provider model.
Capgemini has been a Certified ServiceNow Global Alliance Partner since 2009, and today we are a ServiceNow Elite Partner. We have 800+ ServiceNow and process consultants have substantial ServiceNow expertise gained from 300+ engagements with +150 ServiceNow Accelerators and have earned 1500+ ServiceNow certifications. We have performed large-scale rollouts at Fortune 500 enterprises.
Find out how Capgemini can improve workflow and accelerate your entire journey to service excellence at www.capgemini.com/servicenow.
ServiceNow Designations & Awards
ServiceNow Expertise
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Certified Master Architect (CMA)
1
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 19
- Certified Implementation Specialist – Field Service Management 3
- Suite Certification - CSM Professional 19
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 7
- Certified Implementation Specialist – Vendor Risk Management 4
HR Service Delivery
- Certified Implementation Specialist – Human Resources 15
- Suite Certification - HR Enterprise 5
- Suite Certification - HR Professional 11
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 1
- Certified Implementation Specialist – Software Asset Management 9
IT Business Management
- Certified Implementation Specialist – Application Portfolio Management 5
- Certified Implementation Specialist – Financial Management 1
- Certified Implementation Specialist – Project Portfolio Management 9
IT Operations Management
- Certified Implementation Specialist – Discovery 33
- Certified Implementation Specialist – Event Management 15
- Certified Implementation Specialist – Service Mapping 8
IT Service Management
- Certified Implementation Specialist – IT Service Management 97
- Suite Certification - ITSM Professional 51
Now Platform App Engine
- Certified Implementation Specialist – Service Provider 1
- ServiceNow Certified Application Developer 33
Security Operations
- Certified Implementation Specialist – Security Incident Response 4
- Certified Implementation Specialist – Vulnerability Response 7
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
Canada, United States, Brazil, Mexico
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APJ
Australia, India, Singapore, Philippines
-
EMEA
Ireland, The Netherlands, Luxembourg, France, United Kingdom, Spain, Belgium, Germany, Norway, Poland
ServiceNow Resale Territories
-
AMS
Canada, United States, Brazil, Mexico
-
APJ
Australia, India, Singapore, Philippines
-
EMEA
Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, France, Portugal, United Kingdom, Spain, Denmark, Belgium, Germany, Finland, Norway
ServiceNow Service Provider Territories
-
AMS
Brazil, Mexico
-
APJ
Australia, India, Singapore
-
EMEA
Germany
Partner Locations
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AMS
Canada, United States, Brazil, Mexico
-
APJ
Australia, India, Singapore, Philippines
-
EMEA
Sweden, The Netherlands, Luxembourg, France, United Kingdom, Spain, Denmark, Belgium, Germany, Finland, Norway, Poland
ServiceNow Assure
Headquarters
New York, New York, United States
ServiceNow Partner Type
Sales, Service Provider, Services
Product Line Achievements
IT Service Management
Industry
Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics
Customer Satisfaction Score
4.02 out of 5 from Responses
Target Company Size
10,000+
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
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