A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Capgemini
Building better business outcomes, together
Capgemini and ServiceNow combine strong domain expertise with the power of the Now platform to accelerate your journey to digital excellence. We call it the Business Ecosystem Platform, and it delivers the best of both worlds: the flexibility, innovation and efficiency of a multi-sourced business ecosystem, and the accountability and simplicity of a single-source provider model.
Capgemini has been a Certified ServiceNow Global Alliance Partner since 2009, and today we are a ServiceNow Elite Partner. We have 800+ ServiceNow and process consultants have substantial ServiceNow expertise gained from 400+ engagements with +150 ServiceNow Accelerators and have earned 2000+ ServiceNow certifications. We have performed large-scale rollouts at Fortune 500 enterprises.
Find out how Capgemini can improve workflow and accelerate your entire journey to service excellence at www.capgemini.com/servicenow.
ServiceNow Designations & Awards
Offerings and Solutions
ServiceNow Expertise
-
Certified Master Architect (CMA)
1 -
Certified Technical Architect (CTA)
4
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 43
- Certified Implementation Specialist – Field Service Management 6
- Suite Certification - CSM Professional 29
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 32
- Certified Implementation Specialist – Vendor Risk Management 4
HR Service Delivery
- Certified Implementation Specialist – Human Resources 78
- Suite Certification - HR Professional 42
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 7
- Certified Implementation Specialist – Software Asset Management 25
IT Operations Management
- Certified Implementation Specialist – Cloud Provisioning and Governance 2
- Certified Implementation Specialist – Discovery 63
- Certified Implementation Specialist – Event Management 40
- Certified Implementation Specialist – Service Mapping 14
IT Service Management
- Certified Implementation Specialist – IT Service Management 168
- Suite Certification - ITSM Professional 88
Now Platform App Engine
- Certified Implementation Specialist – Service Provider 2
- ServiceNow Certified Application Developer 146
Security Operations
- Certified Implementation Specialist – Security Incident Response 8
- Certified Implementation Specialist – Vulnerability Response 15
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 18
- Certified Implementation Specialist – Project Portfolio Management 27
Country and Region Coverage
ServiceNow Implementation Territories
-
AMS
Canada, United States, Brazil, Mexico
-
APJ
Hong Kong, Japan, Australia, India, Singapore, Philippines, New Zealand
-
EMEA
Ireland, The Netherlands, Luxembourg, Switzerland, France, Portugal, United Kingdom, Spain, Romania, Belgium, Germany, Norway, Poland
ServiceNow Resale Territories
-
AMS
Canada, United States, Brazil, Mexico
-
APJ
Hong Kong, Japan, Australia, India, Singapore, Philippines, New Zealand
-
EMEA
Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, France, Portugal, United Kingdom, Spain, Romania, Denmark, Belgium, Germany, Finland, Norway, Poland
ServiceNow Service Provider Territories
-
AMS
Brazil, Mexico
-
APJ
Hong Kong, Japan, Australia, India, Singapore, New Zealand
-
EMEA
Romania, Germany
Partner Locations
-
AMS
Canada, United States, Brazil, Mexico
-
APJ
Hong Kong, Japan, Australia, India, Singapore, Philippines
-
EMEA
Sweden, The Netherlands, Luxembourg, France, Portugal, United Kingdom, Spain, Romania, Denmark, Belgium, Germany, Finland, Norway, Poland
Headquarters
New York, New York, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Elite
- Reseller Elite
- Service Provider Elite
Product Line Achievements
- Strategic Portfolio Management
- Governance, Risk and Compliance
- Now Platform App Engine
- IT Service Management
- HR Service Delivery
- IT Operations Management
SERVICENOW WORKFLOW ACHIEVEMENTS
- Employee Workflow
SERVICENOW TRAINING PROGRAM
- Authorized Training Partner
- Next Gen Authorized Training
Industry
- Education
- Energy and Utilities
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Retail and Hospitality
- Service Provider
- Telecom Media Technology
- Transportation and Logistics
Customer Satisfaction Score
4.22 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)