Capgemini

Capgemini is a global leader in consulting, technology and outsourcing services with more than 190,000 people over 40 countries.

About Capgemini

Building better business outcomes, together Capgemini and ServiceNow combine strong domain expertise with the power of the Now platform to accelerate your journey to digital excellence. We call it the Business Ecosystem Platform, and it delivers the best of both worlds: the flexibility, innovation and efficiency of a multi-sourced business ecosystem, and the accountability and simplicity of a single-source provider model. Capgemini has been a Certified ServiceNow Global Alliance Partner since 2009, and today we are a ServiceNow Elite Partner. We have 800+ ServiceNow and process consultants have substantial ServiceNow expertise gained from 300+ engagements with +150 ServiceNow Accelerators and have earned 1500+ ServiceNow certifications. We have performed large-scale rollouts at Fortune 500 enterprises. Find out how Capgemini can improve workflow and accelerate your entire journey to service excellence at www.capgemini.com/servicenow.

ServiceNow Designations & Awards

APJ Regional Partner Award 2020

ServiceNow Expertise

  • Certified Master Architect (CMA)

    1

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 12
  • Certified Implementation Specialist – Field Service Management 3
  • Suite Certification - CSM Professional 8
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 5
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 15
  • Suite Certification - HR Enterprise 5
  • Suite Certification - HR Professional 10
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 1
  • Certified Implementation Specialist – Software Asset Management 7
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 4
  • Certified Implementation Specialist – Financial Management 1
  • Certified Implementation Specialist – Project Portfolio Management 11
IT Operations Management
  • Certified Implementation Specialist – Discovery 23
  • Certified Implementation Specialist – Event Management 13
  • Certified Implementation Specialist – Service Mapping 7
IT Service Management
  • Certified Implementation Specialist – IT Service Management 87
  • Suite Certification - ITSM Professional 32
Now Platform App Engine
  • ServiceNow Certified Application Developer 28
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
  • Certified Implementation Specialist – Vulnerability Response 2

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States, Brazil

  • APJ

    Australia, India

  • EMEA

    Ireland, The Netherlands, Luxembourg, France, United Kingdom, Spain, Belgium, Germany, Norway, Poland

ServiceNow Resale Territories

  • AMS

    Canada, United States, Brazil

  • APJ

    Australia, India

  • EMEA

    Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, France, Portugal, United Kingdom, Spain, Denmark, Belgium, Germany, Finland, Norway

ServiceNow Service Provider Territories

  • AMS

    Brazil

  • APJ

    Australia, India

  • EMEA

    Germany

Partner Locations

  • AMS

    Canada, United States, Brazil

  • APJ

    Australia, India, Singapore

  • EMEA

    Sweden, The Netherlands, Luxembourg, France, United Kingdom, Spain, Denmark, Belgium, Germany, Finland, Norway, Poland

ServiceNow Assure

Headquarters

New York, New York, United States

ServiceNow Partner Type

Sales, Service Provider, Services

Product Line Expertise

IT Service Management

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology

Customer Satisfaction Score

4.1 out of 5 from Responses

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.