Capture Europe

Capture is Specialist Partner of ServiceNow with more than 12 years experience in helping customers to get the most out of their PPM investment.

About Capture Europe

Big enough to matter, small enough to care. We enable you to make an impact – from 4 locations in Europe and with expertise of more than 200 clients across 8 verticals. With our 12+ years of experience we know that successfully implementing a Project Portfolio Management (PPM) solution is more like a journey than a sprint. In this journey we guide and support our customers by adding our expertise across all industries through: • our unparalleled PPM experience • our diverse & talented team • our focus on customer outcomes • our agile implementation approach Benefit from high performing project portfolio management and agile management solutions & best in class consulting and implementation excellence.

Product Line Certifications

IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 9

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Austria, Switzerland, Germany

ServiceNow Resale Territories

  • EMEA

    Austria, Switzerland, Hungary, Germany

Partner Locations

  • EMEA

    Austria

ServiceNow Assure

Headquarters

Vienna, Vienna, Austria

ServiceNow Partner Type

Sales, Services

Industry

Energy and Utilities, Financial Services, Healthcare and Life sciences, Retail and Hospitality, Telecom Media Technology, Transportation and Logistics

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.