Capture Cons​​ulting und IT Services GmbH

Capture is a Premier Partner of ServiceNow with more than 14 years of experience in PPM and in building business applications.

About Capture Cons​​ulting und IT Services GmbH

Big enough to matter, small enough to care. We enable you to make an impact – from 4 locations in Europe and with the expertise of serving more than 300 clients across 8 verticals. With our 14+ years of experience, we know that successfully implementing a Project Portfolio Management (PPM) solution or building business applications via pro-code, low-code, or no-code platforms is more like a journey than a sprint. In this journey, we guide and support our customers by adding value through our unparalleled experience, our diverse & talented team, our focus on customer outcomes, and our agile implementation approach. You can benefit from our high-performing project portfolio management solutions, our low-code/no-code software development capabilities & our best-in-class consulting and implementation excellence.

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 4
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 2
  • Certified Implementation Specialist – Project Portfolio Management 9

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Austria, Switzerland, Hungary, Germany, Poland

ServiceNow Resale Territories

  • EMEA

    Austria, Switzerland, Hungary, Germany

Partner Locations

  • EMEA



Vienna, Vienna, Austria

ServiceNow Assure

  • Build Registered
  • Consulting & Implementation Premier
  • Reseller Premier
Product Line Achievements
  • Strategic Portfolio Management
  • Energy and Utilities
  • Financial Services
  • Healthcare and Life Sciences
  • Retail and Hospitality
  • Telecom Media Technology
  • Transportation and Logistics
Customer Satisfaction Score

4.29 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)