Capture Cons​​ulting und IT Services GmbH

Capture is a Premier Partner of ServiceNow with more than 14 years of experience in PPM and in building business applications.

About Capture Cons​​ulting und IT Services GmbH

Big enough to matter, small enough to care. We enable you to make an impact – from 4 locations in Europe and with the expertise of serving more than 300 clients across 8 verticals. With our 14+ years of experience, we know that successfully implementing a Project Portfolio Management (PPM) solution or building business applications via pro-code, low-code, or no-code platforms is more like a journey than a sprint. In this journey, we guide and support our customers by adding value through our unparalleled experience, our diverse & talented team, our focus on customer outcomes, and our agile implementation approach. You can benefit from our high-performing project portfolio management solutions, our low-code/no-code software development capabilities & our best-in-class consulting and implementation excellence.

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 5
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 2
  • Certified Implementation Specialist – Project Portfolio Management 10

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Austria, Switzerland, Hungary, Germany, Poland

ServiceNow Resale Territories

  • EMEA

    Austria, Switzerland, Hungary, Germany

Partner Locations

  • EMEA

    Austria

ServiceNow Assure

Headquarters

Vienna, Vienna, Austria

ServiceNow Partner Type

Sales, Services

Product Line Achievements

Strategic Portfolio Management

Industry

Energy and Utilities, Financial Services, Healthcare and Life sciences, Retail and Hospitality, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.29 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.