Other
About CDW Logistics, Inc.
If you're looking for a partner who's about more than just the technology, who focuses on your processes and strengths, and who takes the time to understand your business goals, then you're looking for CDW. We bring the full depth and breadth of resources and expertise to your project that has made us #161 on the Fortune 500 list. Our ServiceNow team has extensive ITSM experience and ITIL expertise, and our customers include the most well-known names in higher education, healthcare, and financial services, along with commercial industry leaders and Fortune 500 organizations. Through offerings such as JumpStart implementations, IT maturity assessments, process road mapping, and continuous improvement, we want to help you transform your service management models and create the most incredible customer experiences possible using the ServiceNow platform. For more information about CDW, please visit www.CDW.com.
ServiceNow Designations & Awards
Offerings and Solutions
ServiceNow Expertise
-
Certified Master Architect (CMA)
1 -
Certified Technical Architect (CTA)
3
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 30
- Certified Implementation Specialist – Field Service Management 5
- Suite Certification - CSM Professional 21
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 3
- Certified Implementation Specialist – Vendor Risk Management 2
HR Service Delivery
- Certified Implementation Specialist – Human Resources 19
- Suite Certification - HR Professional 13
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 20
- Certified Implementation Specialist – Software Asset Management 30
IT Operations Management
- Certified Implementation Specialist – Cloud Provisioning and Governance 1
- Certified Implementation Specialist – Discovery 16
- Certified Implementation Specialist – Event Management 3
- Certified Implementation Specialist – Service Mapping 5
IT Service Management
- Certified Implementation Specialist – IT Service Management 98
- Suite Certification - ITSM Professional 69
Now Platform App Engine
- Certified Implementation Specialist – Service Provider 1
- ServiceNow Certified Application Developer 26
Security Operations
- Certified Implementation Specialist – Security Incident Response 9
- Certified Implementation Specialist – Vulnerability Response 3
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 4
- Certified Implementation Specialist – Project Portfolio Management 18
Public Sector Designations
US Federal Socio-Economic Status
Country and Region Coverage
ServiceNow Implementation Territories
-
AMS
Canada, United States
ServiceNow Resale Territories
-
AMS
Canada, United States
-
EMEA
Switzerland, United Kingdom
ServiceNow Service Provider Territories
-
AMS
Canada, United States
Partner Locations
-
AMS
Canada, United States
-
EMEA
United Kingdom
Headquarters
Vernon Hills, Illinois, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Build Advanced Platform
- Consulting & Implementation Elite
- Reseller Elite
- Service Provider Elite
Product Line Achievements
- IT Service Management
- Security Operations
- IT Asset Management
- IT Operations Management
- Customer Service Management
- Strategic Portfolio Management
SERVICENOW TRAINING PROGRAM
- Authorized Training Partner
Industry
- Education
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Telecom Media Technology
Customer Satisfaction Score
4.12 out of 5 from Responses
ServiceNow Store
A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)