Other
About CDW Logistics, Inc.
If you're looking for a partner who's about more than just the technology, who focuses on your processes and strengths, and who takes the time to understand your business goals, then you're looking for CDW. We bring the full depth and breadth of resources and expertise to your project that has made us #161 on the Fortune 500 list. Our ServiceNow team has extensive ITSM experience and ITIL expertise, and our customers include the most well-known names in higher education, healthcare, and financial services, along with commercial industry leaders and Fortune 500 organizations. Through offerings such as JumpStart implementations, IT maturity assessments, process road mapping, and continuous improvement, we want to help you transform your service management models and create the most incredible customer experiences possible using the ServiceNow platform. For more information about CDW, please visit www.CDW.com.
ServiceNow Designations & Awards
ServiceNow Expertise
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Certified Master Architect (CMA)
1 -
Certified Technical Architect (CTA)
1
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 20
- Certified Implementation Specialist – Field Service Management 4
- Suite Certification - CSM Professional 14
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 4
- Certified Implementation Specialist – Vendor Risk Management 2
HR Service Delivery
- Certified Implementation Specialist – Human Resources 14
- Suite Certification - HR Professional 9
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 12
- Certified Implementation Specialist – Software Asset Management 24
IT Operations Management
- Certified Implementation Specialist – Cloud Provisioning and Governance 1
- Certified Implementation Specialist – Discovery 17
- Certified Implementation Specialist – Event Management 4
- Certified Implementation Specialist – Service Mapping 8
IT Service Management
- Certified Implementation Specialist – IT Service Management 63
- Suite Certification - ITSM Professional 36
Now Platform App Engine
- Certified Implementation Specialist – Service Provider 1
- ServiceNow Certified Application Developer 15
Security Operations
- Certified Implementation Specialist – Security Incident Response 5
- Certified Implementation Specialist – Vulnerability Response 2
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 3
- Certified Implementation Specialist – Project Portfolio Management 12
Public Sector Designations
US Federal Socio-Economic Status
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
Canada, United States
ServiceNow Resale Territories
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AMS
Canada, United States
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EMEA
Switzerland, United Kingdom
ServiceNow Service Provider Territories
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AMS
Canada, United States
Partner Locations
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AMS
Canada, United States
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EMEA
United Kingdom
ServiceNow Assure
Headquarters
Vernon Hills, Illinois, United States
ServiceNow Partner Type
Public Sector, Sales, Service Provider, Services, Technology
Product Line Achievements
IT Asset Management, IT Service Management, Security Operations, Now Platform App Engine, Governance, Risk and Compliance, Strategic Portfolio Management, IT Operations Management
Industry
Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology
Customer Satisfaction Score
4.45 out of 5 from Responses
ServiceNow Store
A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.