CDW Logistics, Inc.

Are you looking for a responsive partner who takes the time to understand your processes and objectives? CDW delivers.

About CDW Logistics, Inc.

If you’re looking for a partner who's about more than just the technology, who focuses on your processes and strengths, and who takes the time to understand your business goals, then you’re looking for CDW. We bring the full depth and breadth of resources and expertise to your project that have made us #191 on the Fortune 500 list. Our ServiceNow team has extensive ITSM experience and ITIL expertise, and our customers include the most well-known names in higher education, healthcare, and financial services, along with commercial industry leaders and Fortune 500 organizations. Through offerings such as Jump Start implementations, IT maturity assessments, process road mapping, and continuous improvement, we want to help you transform your service management models and create the most incredible customer experiences possible using the ServiceNow platform. For more information about CDW, please visit www.CDW.com.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner
Americas Regional Partner Award 2021
Global Partner Award 2021

ServiceNow Expertise

  • Certified Master Architect (CMA)

    1

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 17
  • Certified Implementation Specialist – Field Service Management 3
  • Suite Certification - CSM Professional 11
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 3
  • Certified Implementation Specialist – Vendor Risk Management 2
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 10
  • Suite Certification - HR Enterprise 4
  • Suite Certification - HR Professional 5
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 9
  • Certified Implementation Specialist – Software Asset Management 17
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 7
  • Certified Implementation Specialist – Project Portfolio Management 7
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 12
  • Certified Implementation Specialist – Event Management 6
  • Certified Implementation Specialist – Service Mapping 7
IT Service Management
  • Certified Implementation Specialist – IT Service Management 55
  • Suite Certification - ITSM Professional 28
Now Platform App Engine
  • ServiceNow Certified Application Developer 15
Security Operations
  • Certified Implementation Specialist – Security Incident Response 6
  • Certified Implementation Specialist – Vulnerability Response 4

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States

ServiceNow Resale Territories

  • AMS

    Canada, United States

  • EMEA

    Switzerland, United Kingdom

ServiceNow Service Provider Territories

  • AMS

    Canada

Partner Locations

  • AMS

    Canada, United States

  • EMEA

    United Kingdom

ServiceNow Assure

Headquarters

Vernon Hills, Illinois, United States

ServiceNow Partner Type

Public Sector, Sales, Service Provider, Services, Technology

Product Line Expertise

Security Operations, HR Service Delivery, IT Business Management, IT Asset Management, IT Service Management, Customer Service Management

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.51 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.