A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Cheerflow Technology Limited
Enjoy Workflow Transformation is our goal. Cheerflow is a Hong Kong based ServiceNow consulting company with project team having 5+ Years ServiceNow project experience across different industries on ITSM, CSM, ITOM, SPM, NOW Mobile modules.
We provide all-rounded professional services, including
- Project solution design & implementation
- ServiceNow platform upgrade
- System integration
- Maintenance & Training
We are also offering unique Omni Channel solution inside the ServiceNow platform. It allows users engage ServiceNow in WhatsApp, WeChat, LINE, Facebook Messaging via instant messaging or chatbot. You are able to create incident or service request, provide FAQ, and even live chat in social channels and connect to ServiceNow.
Trust, Enjoyment and Fulfilment to our client is our mission. We got high satisfaction with our responsible delivery team.
If you want to know more our service, feel free to contact us.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
IT Asset Management
- Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
- Certified Implementation Specialist – Discovery 1
- Certified Implementation Specialist – Event Management 2
IT Service Management
- Certified Implementation Specialist – IT Service Management 2
Now Platform App Engine
- Certified Implementation Specialist – Service Provider 1
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 1
- Certified Implementation Specialist – Project Portfolio Management 1
Country and Region Coverage
ServiceNow Implementation Territories
-
APJ
Hong Kong
Partner Locations
-
APJ
Hong Kong
Headquarters
Causeway Bay, Hong Kong Island, Hong Kong
SERVICENOW PARTNER TYPE
- Consulting & Implementation Specialist
Industry
- Education
- Financial Services
- Healthcare and Life Sciences
- Telecom Media Technology
- Transportation and Logistics
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)