Clientfocus GmbH

Excellence in Service Management. Delivering results. Since 2001.

About Clientfocus GmbH

Clientfocus is an agile, functional and technologically competent consulting company for organizations that renew and develop their business and their business processes in the context of digitization. Especially in times of rapid change, it is important to us to be a solid partner, on which customers, manufacturers and not least the involved people can rely. This is our attitude since the first hour Clientfocus was founded in 2001. In addition, we consistently and holistically address our customers' challenges. With dedication, extensive technical and technological knowledge and smart methods, our team has performed excellently over a period of almost 20 years. Our customers appreciate that we always keep promises and always go the extra mile that their projects need to succeed.

Product Line Certifications

Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 2
  • Certified Implementation Specialist – Vendor Risk Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 9
  • Suite Certification - ITSM Professional 6
Now Platform App Engine
  • ServiceNow Certified Application Developer 2
Security Operations
  • Certified Implementation Specialist – Vulnerability Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Germany

ServiceNow Resale Territories

  • EMEA

    Germany

Partner Locations

  • EMEA

    Germany

ServiceNow Assure

Headquarters

Frankfurt Am Main, Hessen, Germany

ServiceNow Partner Type

Sales, Services

Industry

Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.42 out of 5 from Responses

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.