Cloudaction

Cloudaction provides end-to-end ServiceNow services, including ITSM/ITBM advisory, implementations, custom dev and integrations, managed services.

About Cloudaction

Cloudaction is a global cloud solutions provider and a trusted ServiceNow® partner. Headquartered in Tulsa, Oklahoma U.S.A. and with a global delivery center in Pune, India, Cloudaction serves customers throughout the Americas, Europe, South Asia, and Australia. We are 100% committed to helping our customers implement, optimize and maintain their ServiceNow environment and ensure it provides measurable business value in the form of reduced costs, improved customer experience, greater employee satisfaction, and more. Our end-to-end ServiceNow consulting and implementation services include ITSM/ITBM Advisory Services, Implementation & Optimization Services, Custom & Integration Services, and Managed Services. Regardless of where you are in your ServiceNow journey, our comprehensive services ensure you increase the return on your ServiceNow investment and your projects are delivered on time and on budget.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 3
IT Operations Management
  • Certified Implementation Specialist – Discovery 2
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 5
  • Suite Certification - ITSM Professional 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

  • APJ

    India

ServiceNow Resale Territories

  • APJ

    India

Partner Locations

  • AMS

    United States

  • APJ

    India

ServiceNow Assure

Headquarters

Tulsa, Oklahoma, United States

ServiceNow Partner Type

Sales, Services, Technology

Industry

Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

5 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.