A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Cloudaction
Cloudaction is a global cloud solutions provider and a trusted ServiceNow® partner. Headquartered in Tulsa, Oklahoma U.S.A. and with a global delivery center in Pune, India, Cloudaction serves customers throughout the Americas, Europe, South Asia, and Australia. We are 100% committed to helping our customers implement, optimize and maintain their ServiceNow environment and ensure it provides measurable business value in the form of reduced costs, improved customer experience, greater employee satisfaction, and more. Our end-to-end ServiceNow consulting and implementation services include ITSM/ITBM Advisory Services, Implementation & Optimization Services, Custom & Integration Services, and Managed Services. Regardless of where you are in your ServiceNow journey, our comprehensive services ensure you increase the return on your ServiceNow investment and your projects are delivered on time and on budget.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
- Suite Certification - CSM Professional 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 1
IT Operations Management
- Certified Implementation Specialist – Discovery 2
- Certified Implementation Specialist – Event Management 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 2
- Suite Certification - ITSM Professional 1
Now Platform App Engine
- ServiceNow Certified Application Developer 2
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 1
- Certified Implementation Specialist – Project Portfolio Management 1
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
United States
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APJ
India
ServiceNow Resale Territories
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APJ
India
Partner Locations
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AMS
United States
-
APJ
India
Headquarters
Tulsa, Oklahoma, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Build Platform
- Consulting & Implementation Specialist
- Reseller Specialist
Industry
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Telecom Media Technology
ServiceNow Store
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)