Cloudblu Consulting Pty Ltd

CloudBlu consultants are experts on the ServiceNow platform and Service Management, providing strategic advice and implementation services.

About Cloudblu Consulting Pty Ltd

We pride ourselves in being able to look at the bigger picture and use our deep industry experience to strategically guide our customers in the right direction to optimize and get the best value from their investment in ServiceNow and Service Management. With over 75 years of combined experience, our consultants are ITIL, ServiceNow Administrator Certified as well as Certified Implementation Specialists. Our approach ensures that we understand our client's ways of work and their challenges leveraging not only technology but Lean process and practice design to ensure efficiencies and alignment to good practice. Our Service offerings include Business Analysis, Process Engineering, ServiceNow Architecture Advisory, Development and Implementation Services, Integrations, and Custom App Development. Our consultants have led a number of large projects in North America and South Africa.

ServiceNow Designations & Awards

Consulting And Implementation Partner


  • Presales Accreditation
  • Sales Accreditation
  • Delivery Accreditation

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
  • Suite Certification - CSM Professional 2
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Professional 1
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Event Management 1
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 3
  • Suite Certification - ITSM Professional 2

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    South Africa

ServiceNow Resale Territories

  • EMEA

    South Africa

Partner Locations

  • EMEA

    South Africa


Randburg, Gauteng, South Africa

  • Consulting & Implementation Specialist
  • Reseller Registered
Product Line Achievements
  • Certification
  • Accreditation
  • Financial Services
  • Healthcare and Life Sciences
  • Retail and Hospitality
  • Service Provider
  • Telecom Media Technology
Customer Satisfaction Score

4 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.
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