Cognizant Technology Solutions

Global Leader in business and technology solutions

About Cognizant Technology Solutions

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

ServiceNow Designations & Awards

Americas Regional Partner Award 2021
Global Partner Award 2021

ServiceNow Expertise

  • Certified Master Architect (CMA)

    3
  • Certified Technical Architect (CTA)

    2

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 34
  • Certified Implementation Specialist – Field Service Management 3
  • Suite Certification - CSM Professional 15
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 13
  • Certified Implementation Specialist – Vendor Risk Management 3
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 79
  • Suite Certification - HR Professional 19
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 3
  • Certified Implementation Specialist – Software Asset Management 37
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 4
  • Certified Implementation Specialist – Discovery 164
  • Certified Implementation Specialist – Event Management 78
  • Certified Implementation Specialist – Service Mapping 21
IT Service Management
  • Certified Implementation Specialist – IT Service Management 275
  • Suite Certification - ITSM Professional 70
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 5
  • ServiceNow Certified Application Developer 597
Security Operations
  • Certified Implementation Specialist – Security Incident Response 17
  • Certified Implementation Specialist – Vulnerability Response 19
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 90
  • Certified Implementation Specialist – Project Portfolio Management 72

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States, Brazil, Mexico

  • APJ

    Hong Kong, Japan, Australia, India, Singapore, Malaysia

  • EMEA

    Ireland, Sweden, The Netherlands, Switzerland, France, United Kingdom, United Arab Emirates, Denmark, Germany, Czech Republic, Finland, Norway

ServiceNow Resale Territories

  • AMS

    Argentina, Canada, United States, Brazil, Mexico

  • APJ

    Hong Kong, Japan, Australia, India, Singapore, Malaysia

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Switzerland, France, United Kingdom, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Finland, Norway

ServiceNow Service Provider Territories

  • AMS

    Canada, United States, Brazil, Mexico

  • APJ

    Hong Kong, Japan, Australia, India, Singapore, Malaysia

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Switzerland, Italy, Hungary, France, United Kingdom, Spain, Saudi Arabia, United Arab Emirates, Denmark, Greece, Belgium, Germany, Czech Republic, Finland, Norway, Poland

Partner Locations

  • AMS

    Canada, United States, Brazil

  • APJ

    Australia, India, Singapore

  • EMEA

    Sweden, The Netherlands, Switzerland, France, United Kingdom, Saudi Arabia, United Arab Emirates, Denmark, Germany, Finland, Norway

ServiceNow Assure

Headquarters

Teaneck, New Jersey, United States

ServiceNow Partner Type

Sales, Service Provider, Services, Technology

Product Line Achievements

IT Operations Management, Customer Service Management, IT Service Management

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.63 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.