Computacenter

Computacenter is a leading independent provider of IT infrastructure services, enabling users and their business in a digital world.

About Computacenter

We advise organisations on IT strategy, implement the most appropriate technology, optimise its performance, and manage our customers' infrastructures. In doing this we help CIOs and IT departments in enterprise and corporate organisations maximise productivity and the business value of IT for internal and external users. Computacenter provides expert and advice and support at every stage of the ServiceNow lifecycle, from initial rollout through to ongoing management and continuous improvement roadmaps. Formed of an ecosystem of integrated tools, ServiceNow is constantly evolving with new features and capabilities. Computacenter helps organisations take the enterprise service experience to the next level with ServiceNow.

ServiceNow Expertise

  • Certified Master Architect (CMA)

    1

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 6
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 6
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 2
  • Certified Implementation Specialist – Vendor Risk Management 2
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 6
  • Suite Certification - HR Enterprise 3
  • Suite Certification - HR Professional 6
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 2
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 3
  • Certified Implementation Specialist – Project Portfolio Management 4
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 8
  • Certified Implementation Specialist – Event Management 4
  • Certified Implementation Specialist – Service Mapping 5
IT Service Management
  • Certified Implementation Specialist – IT Service Management 26
  • Suite Certification - ITSM Professional 21
Now Platform App Engine
  • ServiceNow Certified Application Developer 4
Security Operations
  • Certified Implementation Specialist – Security Incident Response 4
  • Certified Implementation Specialist – Vulnerability Response 4

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

  • EMEA

    France, United Kingdom, Germany

ServiceNow Resale Territories

  • AMS

    Canada, United States

  • EMEA

    France, United Kingdom, Belgium, Germany

ServiceNow Service Provider Territories

  • EMEA

    France, United Kingdom

Partner Locations

  • AMS

    Canada, United States

  • EMEA

    France, United Kingdom, Germany

ServiceNow Assure

Headquarters

Hatfield, Hertfordshire, United Kingdom

ServiceNow Partner Type

Sales, Service Provider, Services, Technology

Product Line Achievements

IT Service Management

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.3 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.