ConfigureTek

ConfigureTek is a premier ServiceNow ITOM partner with offices in Atlanta, Chicago and Toronto.

About ConfigureTek

ConfigureTek is an accredited ServiceNow ITOM partner serving clients across North America. We have offices in Atlanta, Chicago and Toronto, Canada. We implement solutions to empower IT operations teams with the efficiency, stability and top performance in the delivery of business services. In addition to our service offerings we have industry unique offerings such as the data center migration accelerator and the service mapping factory. ServiceNow Add-Ons: * Service Mapping Factory * Change Calendar+ * EPIC Health Dashboard * UnAuthorized Change Reporter * Migrations Planner - Data Center Migrations Packaged Services: * Service Mapping Foundation * Data Center Migrations Accelerator * Change Management Accelerator * Event Management Foundation Offerings: * SNOW DAY * Implementations * Assessments * Staff Augmentation

Product Line Certifications

IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 4
  • Certified Implementation Specialist – Project Portfolio Management 2
IT Operations Management
  • Certified Implementation Specialist – Discovery 4
  • Certified Implementation Specialist – Event Management 4
  • Certified Implementation Specialist – Service Mapping 5
IT Service Management
  • Certified Implementation Specialist – IT Service Management 2
  • Suite Certification - ITSM Professional 1
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
  • Certified Implementation Specialist – Vulnerability Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    Canada, United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Norcross, Georgia, United States

ServiceNow Partner Type

Sales, Services, Technology

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Telecom Media Technology

Customer Satisfaction Score

2.5 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.