CRI Advantage, Inc.

Maximizing PaaS to assist enterprise leaders in transforming their organizations to meet the evolving demands of modern users, clients, and citizens.

About CRI Advantage, Inc.

Founded in 1988, CRI Advantage (CRI) is an Information Technology (IT) Services and Solutions firm providing program management, managed services, cloud application development, and cyber security solutions to commercial, state and local governments, educational institutions and the federal government. CRI brings business driven digital transformation to meet the transforming needs of businesses, users, and citizens. CRI is a Department of Energy awardee, certified by the CMMI Institute, and International Standards Organization and is headquartered in Boise, ID.

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

ServiceNow Service Provider Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Boise, Idaho, United States

ServiceNow Partner Type

Public Sector, Sales, Service Provider, Services

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

5 out of 5 from Responses

Target Company Size

501 to 1,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.