CRI Advantage

CRI Advantage is a trusted ServiceNow Partner that digitally transforms technical operations to unlock productivity across an entire organization.

About CRI Advantage

CRI Advantage is a Premier ServiceNow Partner that provides industry-leading Implementations, Post-Go-Live support, and Managed Services for Commercial and Public Sector organizations. CRI is aligned with ITIL (Information Technology Infrastructure Library) and ServiceNow best practices. Our expertise across the platform includes IT, Customer, Employee, and Creator workflows. With CRI and ServiceNow, you can experience a multitude of benefits like improvement of operational efficiencies, automation of routine processes, management of security incidents, easy adaptation to changing conditions, and the ability to work within a single platform. Headquartered in Boise, ID with offices across the US, CRI can provide your company with ServiceNow solutions tailored to your organization. For more than 30 years, CRI has successfully helped over 500 customers unlock productivity across their organizations. Get more out of your ServiceNow investment with CRI as your trusted Partner.

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 3
Now Platform App Engine
  • ServiceNow Certified Application Developer 2

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

ServiceNow Service Provider Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Boise, Idaho, United States

ServiceNow Partner Type

Public Sector, Sales, Service Provider, Services

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

5 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.