Certified Small Business
About CRI Advantage, Inc.
CRI Advantage is a Premier ServiceNow Partner that provides industry-leading Implementations, Post-Go-Live support, and Managed Services for Commercial and Public Sector organizations. CRI is aligned with ITIL (Information Technology Infrastructure Library) and ServiceNow best practices. Our expertise across the platform includes IT, Customer, Employee, and Creator workflows. With CRI and ServiceNow, you can experience a multitude of benefits like improvement of operational efficiencies, automation of routine processes, management of security incidents, easy adaptation to changing conditions, and the ability to work within a single platform. Headquartered in Boise, ID with offices across the US, CRI can provide your company with ServiceNow solutions tailored to your organization. For more than 30 years, CRI has successfully helped over 500 customers unlock productivity across their organizations.
Get more out of your ServiceNow investment with CRI as your trusted Partner.
Product Line Certifications
IT Operations Management
- Certified Implementation Specialist – Discovery 1
- Certified Implementation Specialist – Event Management 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 4
- Suite Certification - ITSM Professional 1
Now Platform App Engine
- ServiceNow Certified Application Developer 4
Strategic Portfolio Management
- Certified Implementation Specialist – Project Portfolio Management 1
Public Sector Designations
US Federal Socio-Economic Status
US contract/procurement Vehicles
General Services Administration Schedule 70 (GSA)
Country and Region Coverage
ServiceNow Implementation Territories
-
AMS
United States
ServiceNow Resale Territories
-
AMS
United States
ServiceNow Service Provider Territories
-
AMS
United States
Partner Locations
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AMS
United States
Headquarters
Boise, Idaho, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Premier
- Reseller Premier
- Service Provider Premier
Industry
- Education
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Telecom Media Technology
Customer Satisfaction Score
0 out of 5 from Responses
A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)