Crossfuze

Crossfuze is an Elite Partner Recognized by ServiceNow for Excellence

About Crossfuze

With over 2,500 projects delivered, Crossfuze creates ServiceNow performance victories as a habit. We are a multiple global award winner recognized by ServiceNow for customer service and implementation excellence. Our customer stories come from over a decade of customer wins by leveraging Crossfuze’s advisory, implementation, OCM planning, and post-delivery ServiceNow support services. Our customer list includes companies that are using ServiceNow to its fullest potential to create digital workflow experiences. By understanding your unique situation and goals, we can use the ServiceNow platform to deliver improved performance. With expertise, a collaborative mindset, and using proven steps, we will get you the ServiceNow vision, velocity, and victory you want. Our bar is higher than most, and we can’t wait to get started on your ServiceNow success story. Please visit us at crossfuze.com or reach out to us at LetsTalk@crossfuze.com.

ServiceNow Expertise

  • Certified Master Architect (CMA)

    6
  • Certified Technical Architect (CTA)

    1

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 20
  • Certified Implementation Specialist – Field Service Management 5
  • Suite Certification - CSM Professional 16
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 5
  • Certified Implementation Specialist – Vendor Risk Management 3
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 18
  • Suite Certification - HR Professional 14
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 7
  • Certified Implementation Specialist – Software Asset Management 5
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 2
  • Certified Implementation Specialist – Discovery 13
  • Certified Implementation Specialist – Event Management 6
  • Certified Implementation Specialist – Service Mapping 5
IT Service Management
  • Certified Implementation Specialist – IT Service Management 44
  • Suite Certification - ITSM Professional 28
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 5
  • ServiceNow Certified Application Developer 25
Security Operations
  • Certified Implementation Specialist – Security Incident Response 2
  • Certified Implementation Specialist – Vulnerability Response 3
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 4
  • Certified Implementation Specialist – Project Portfolio Management 7

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States

  • EMEA

    United Kingdom

ServiceNow Resale Territories

  • AMS

    Cayman Islands, Canada, United States

  • EMEA

    Ireland, The Netherlands, United Kingdom, Denmark

ServiceNow Service Provider Territories

  • AMS

    United States

Partner Locations

  • AMS

    Canada, United States

  • EMEA

    United Kingdom

ServiceNow Assure

Headquarters

Golden Valley, Minnesota, United States

ServiceNow Partner Type

Sales, Service Provider, Services, Technology

Product Line Achievements

IT Operations Management, IT Asset Management, Governance, Risk and Compliance, Strategic Portfolio Management, Customer Service Management, Now Platform App Engine, HR Service Delivery, IT Service Management

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.3 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.