Customizo Inc

We grant cost-effective solutions to optimize your IT Service Management practice, reduce cost of ownership and boost performance

About Customizo Inc

Customizo is ServiceNow Service Partner, based in Vancouver, British Columbia . We have been in the US and Canadian market since 2012 with a proven track record of successful ServiceNow implementation. Our implementations include the ServiceNow implementation of the largest MSP ServiceNow provider in Canada. We have a very well organized and seasoned ServiceNow team that include top notch talents in the Servicenow implementation industry in North America.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Enterprise 1
  • Suite Certification - HR Professional 1
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 2
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Event Management 3
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 5
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 4

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada

ServiceNow Resale Territories

  • AMS

    Canada

Partner Locations

  • AMS

    Canada

ServiceNow Assure

Headquarters

Surrey, British Columbia, Canada

ServiceNow Partner Type

Sales, Services

Customer Satisfaction Score

5 out of 5 from Responses

Target Company Size

101 to 500

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.