DEODIS IMS SAS

DEODIS is a consulting company specialised in IT service management and the digital transformation of IT organisations.

About DEODIS IMS SAS

DEODIS is a consulting company specialised in IT service management and the digital transformation of IT organisations. Over the years, DEODIS has developed expertise in IT Service Management and Enterprise Service Management leading solutions such as ServiceNow, Micro Focus and EasyVista. DEODIS has a recognised know-how around the ITIL®, Agile/SCRUM and DevOps repositories. As a partner of major actors in the financial, public and industrial sectors, DEODIS relies on more than 250 skilled consultants who share the same values: Excellence, Commitment, Innovation and Conviviality.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 2
  • Certified Implementation Specialist – Event Management 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    France

ServiceNow Resale Territories

  • EMEA

    France

ServiceNow Service Provider Territories

  • EMEA

    France

Partner Locations

  • EMEA

    France

ServiceNow Assure

Headquarters

Nanterre, Hauts-de-Seine, France

ServiceNow Partner Type

Sales, Service Provider, Services

Customer Satisfaction Score

4.5 out of 5 from Responses

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.