DEVOTEAM SA

At Devoteam, we deliver innovative technology consulting for business.

About DEVOTEAM SA

As a pure player of Digital Transformation for leading organisations across EMEA, our 7,200+ professionals are dedicated to ensuring our clients win their digital battles. With a unique transformation DNA, we connect business and technology. Present in 18 countries in Europe and the Middle East, and drawing on more than 20 years of experience, we shape Technology for People, so it creates value for our clients, for our partners and for our employees. Devoteam achieved revenues of €760.4 million in 2020. Creative Tech for Better Change.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner
EMEA Regional Partner Award 2020
EMEA Regional Partner Award 2021
Global Partner Award 2021

ServiceNow Expertise

  • Certified Master Architect (CMA)

    1

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Field Service Management 6
  • Suite Certification - CSM Professional 25
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 47
  • Suite Certification - HR Professional 19
IT Operations Management
  • Certified Implementation Specialist – Discovery 24
IT Service Management
  • Suite Certification - ITSM Professional 52
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 2
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 9
  • Certified Implementation Specialist – Project Portfolio Management 35

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Mexico

  • EMEA

    Ireland, The Netherlands, Luxembourg, Switzerland, Italy, Hungary, France, United Kingdom, Spain, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Norway, Poland

ServiceNow Resale Territories

  • AMS

    Mexico

  • APJ

    Kuwait

  • EMEA

    Austria, Ireland, Bahrain, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, Hungary, Estonia, France, Lithuania, Portugal, Morocco, United Kingdom, Spain, Latvia, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Norway, Russia, Poland, Qatar

ServiceNow Service Provider Territories

  • EMEA

    Austria, Ireland, Sweden, Switzerland, Hungary, France, United Kingdom, Spain, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Norway, Poland

Partner Locations

  • AMS

    Mexico

  • EMEA

    The Netherlands, Luxembourg, Switzerland, Italy, France, United Kingdom, Spain, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Norway, Russia

ServiceNow Assure

Headquarters

Levallois-Perret, Hauts-de-Seine, France

ServiceNow Partner Type

Next Gen Authorized Training, Sales, Service Provider, Services

Product Line Achievements

IT Operations Management, IT Service Management

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.66 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.