A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About DEVOTEAM SA
As a pure player of Digital Transformation for leading organisations across EMEA, our 7,200+ professionals are dedicated to ensuring our clients win their digital battles. With a unique transformation DNA, we connect business and technology.
Present in 18 countries in Europe and the Middle East, and drawing on more than 20 years of experience, we shape Technology for People, so it creates value for our clients, for our partners and for our employees.
Devoteam achieved revenues of €760.4 million in 2020.
Creative Tech for Better Change.
ServiceNow Designations & Awards
ServiceNow Expertise
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Certified Master Architect (CMA)
1
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 38
- Certified Implementation Specialist – Field Service Management 4
- Suite Certification - CSM Professional 19
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 13
- Certified Implementation Specialist – Vendor Risk Management 3
HR Service Delivery
- Certified Implementation Specialist – Human Resources 35
- Suite Certification - HR Professional 17
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 3
- Certified Implementation Specialist – Software Asset Management 11
IT Operations Management
- Certified Implementation Specialist – Cloud Provisioning and Governance 1
- Certified Implementation Specialist – Discovery 23
- Certified Implementation Specialist – Event Management 16
- Certified Implementation Specialist – Service Mapping 9
IT Service Management
- Certified Implementation Specialist – IT Service Management 116
- Suite Certification - ITSM Professional 46
Now Platform App Engine
- ServiceNow Certified Application Developer 49
Security Operations
- Certified Implementation Specialist – Security Incident Response 6
- Certified Implementation Specialist – Vulnerability Response 7
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 10
- Certified Implementation Specialist – Project Portfolio Management 30
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
Mexico
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EMEA
The Netherlands, Luxembourg, Switzerland, Italy, France, United Kingdom, Spain, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Norway, Russia
ServiceNow Resale Territories
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AMS
Mexico
-
APJ
Kuwait
-
EMEA
Austria, Bahrain, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, Estonia, France, Lithuania, Portugal, Morocco, United Kingdom, Spain, Latvia, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Norway, Russia, Poland, Qatar
ServiceNow Service Provider Territories
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EMEA
Sweden, France, United Kingdom, Spain, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Czech Republic, Norway
Partner Locations
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AMS
Mexico
-
EMEA
The Netherlands, Luxembourg, Switzerland, Italy, France, United Kingdom, Spain, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Norway, Russia
ServiceNow Assure
Headquarters
Levallois-Perret, Hauts-de-Seine, France
ServiceNow Partner Type
Next Gen Authorized Training, Sales, Service Provider, Services
Product Line Achievements
IT Asset Management, HR Service Delivery, Governance, Risk and Compliance, Now Platform App Engine, IT Operations Management, Strategic Portfolio Management, Customer Service Management, IT Service Management
Industry
Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology
Customer Satisfaction Score
4.49 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.