A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About DEVOTEAM SA
As a pure player of Digital Transformation for leading organisations across EMEA, our 7,200+ professionals are dedicated to ensuring our clients win their digital battles. With a unique transformation DNA, we connect business and technology.
Present in 18 countries in Europe and the Middle East, and drawing on more than 20 years of experience, we shape Technology for People, so it creates value for our clients, for our partners and for our employees.
Devoteam achieved revenues of €760.4 million in 2020.
Creative Tech for Better Change.
ServiceNow Designations & Awards
Offerings and Solutions
ServiceNow Expertise
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Certified Master Architect (CMA)
1 -
Certified Technical Architect (CTA)
6
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 53
- Certified Implementation Specialist – Field Service Management 7
- Suite Certification - CSM Professional 28
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 17
- Certified Implementation Specialist – Vendor Risk Management 4
HR Service Delivery
- Certified Implementation Specialist – Human Resources 50
- Suite Certification - HR Professional 21
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 11
- Certified Implementation Specialist – Software Asset Management 15
IT Operations Management
- Certified Implementation Specialist – Cloud Provisioning and Governance 2
- Certified Implementation Specialist – Discovery 31
- Certified Implementation Specialist – Event Management 26
- Certified Implementation Specialist – Service Mapping 13
IT Service Management
- Certified Implementation Specialist – IT Service Management 141
- Suite Certification - ITSM Professional 56
Now Platform App Engine
- Certified Implementation Specialist – Service Provider 2
- ServiceNow Certified Application Developer 90
Security Operations
- Certified Implementation Specialist – Security Incident Response 9
- Certified Implementation Specialist – Vulnerability Response 16
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 12
- Certified Implementation Specialist – Project Portfolio Management 35
Country and Region Coverage
ServiceNow Implementation Territories
-
AMS
Mexico
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EMEA
Austria, Ireland, The Netherlands, Luxembourg, Switzerland, Italy, Hungary, Estonia, France, Lithuania, United Kingdom, Spain, Latvia, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Norway, Poland
ServiceNow Resale Territories
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AMS
Mexico
-
APJ
Kuwait
-
EMEA
Austria, Ireland, Bahrain, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, Hungary, Estonia, France, Lithuania, Portugal, Morocco, United Kingdom, Spain, Latvia, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Norway, Russia, Poland, Qatar
ServiceNow Service Provider Territories
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EMEA
Austria, Ireland, Sweden, Switzerland, Hungary, France, United Kingdom, Spain, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Norway, Poland
Partner Locations
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AMS
Mexico
-
EMEA
The Netherlands, Luxembourg, Switzerland, Italy, France, United Kingdom, Spain, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Norway, Russia
Headquarters
Levallois-Perret, Hauts-de-Seine, France
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Elite
- Reseller Elite
- Service Provider Elite
Product Line Achievements
- Customer Service Management
- IT Service Management
SERVICENOW TRAINING PROGRAM
- Authorized Training Partner
- Next Gen Authorized Training
Industry
- Education
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Telecom Media Technology
Customer Satisfaction Score
4.6 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)