DEVOTEAM SA

At Devoteam, we deliver innovative technology consulting for business.

About DEVOTEAM SA

As a pure player of Digital Transformation for leading organisations across EMEA, our 7,200+ professionals are dedicated to ensuring our clients win their digital battles. With a unique transformation DNA, we connect business and technology. Present in 18 countries in Europe and the Middle East, and drawing on more than 20 years of experience, we shape Technology for People, so it creates value for our clients, for our partners and for our employees. Devoteam achieved revenues of €760.4 million in 2020. Creative Tech for Better Change.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner
EMEA Regional Partner Award 2020
EMEA Regional Partner Award 2021
Global Partner Award 2021

ServiceNow Expertise

  • Certified Master Architect (CMA)

    1

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 24
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 9
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 10
  • Certified Implementation Specialist – Vendor Risk Management 3
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 24
  • Suite Certification - HR Professional 10
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 1
  • Certified Implementation Specialist – Software Asset Management 10
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 5
  • Certified Implementation Specialist – Project Portfolio Management 20
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 16
  • Certified Implementation Specialist – Event Management 11
  • Certified Implementation Specialist – Service Mapping 8
IT Service Management
  • Certified Implementation Specialist – IT Service Management 104
  • Suite Certification - ITSM Professional 36
Now Platform App Engine
  • ServiceNow Certified Application Developer 41
Security Operations
  • Certified Implementation Specialist – Security Incident Response 7
  • Certified Implementation Specialist – Vulnerability Response 9

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Mexico

  • EMEA

    The Netherlands, Luxembourg, Switzerland, Italy, France, United Kingdom, Spain, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Norway, Russia

ServiceNow Resale Territories

  • AMS

    Mexico

  • APJ

    Kuwait

  • EMEA

    Austria, Bahrain, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, Estonia, France, Lithuania, Portugal, Morocco, United Kingdom, Spain, Latvia, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Norway, Russia, Poland, Qatar

ServiceNow Service Provider Territories

  • EMEA

    Sweden, France, United Kingdom, Spain, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Czech Republic, Norway

Partner Locations

  • AMS

    Mexico

  • EMEA

    The Netherlands, Luxembourg, Switzerland, Italy, France, United Kingdom, Spain, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Norway, Russia

ServiceNow Assure

Headquarters

Levallois-Perret, Hauts-de-Seine, France

ServiceNow Partner Type

Next Gen Authorized Training, Sales, Service Provider, Services

Product Line Achievements

IT Service Management, Now Platform App Engine, Governance, Risk and Compliance

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.38 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.