DTS CORPORATION

DTS CORPORATIONはサービスインテグレーターとして、お客様の課題に応じたトータルソリューションを提供して参ります。これまで様々なシステムマネジメントの経験で培った最適化のメソッドとServiceNowという優れたテクノロジーを組み合わせ、お客様の業務生産性の課題を丁寧に解決いたします。

About DTS CORPORATION

DTS CORPORATIONは、1,400 社を超える企業へ IT サービスを提供してきた業務知識や技術ノウハウをベースに、ServiceNow専門組織のプロフェッショナルメンバーが戦略立案から運用保守までをワンストップでトータルサポートすることで、お客様のDXビジネス変革の推進を強力に支援いたします。コンサルティングから設計、開発、基盤構築、運用などの情報システムの構築に加え、ソリューション提供型のビジネスの展開やビジネスプロセスアウトソーシング(BPO)などを通じて、お客様に付加価値を提供しております。 ServiceNowについては、2019年より自社ソリューションのFAQシステム付き社内ヘルプデスクサービス「ReSM plus (リズムプラス)」 (https://www.resm.jp/service/it_supportdesk/)の基盤として利用しております。 2022年よりServiceNowビジネスを推進する組織を新設し、セールスパートナーとしての活動もスタートいたしました。新組織はServiceNow 技術者とコンサルタント人材を集約し、ServiceNow 関連のビジネスを推進する専門の組織です。お客様のデジタルソリューションによる業務変革をコンサルテーションからシステム構築、保守・運用までをワンストップで提供をする体制を整えております。

ServiceNow Designations & Awards

Consulting And Implementation Partner
Reseller Partner

Accreditations

  • Presales Accreditation
    4
  • Sales Accreditation
    19
  • Delivery Accreditation
    58

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 18
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 6
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 9
  • Suite Certification - ITSM Professional 4
Now Platform App Engine
  • ServiceNow Certified Application Developer 39
Strategic Portfolio Management
  • Certified Implementation Specialist – Project Portfolio Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Japan

ServiceNow Resale Territories

  • APJ

    Japan

Partner Locations

  • APJ

    Japan

Headquarters

Chuo, Tokyo, Japan

ServiceNow Assure

SERVICENOW PARTNER TYPE
  • Consulting & Implementation Premier
  • Reseller Premier
Product Line Achievements
  • Accreditation
  • Certification
Industry
  • Education
  • Financial Services
  • Healthcare and Life Sciences
  • Manufacturing
  • Telecom Media Technology

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.
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