Dynatrace out of the box Integration with ITSM and ITOM

About Dynatrace

Dynatrace integration with ServiceNow provides full stack monitoring - across user experience, applications, and infrastructure. Built to support and scale with dynamic cloud environments, Dynatrace artificial intelligence (AI) correlates and provides root-cause analysis in seconds. By proactively resolving issues before impacting customers, you eliminate disruption and troubleshooting, giving IT operations teams the ability to focus on innovation and larger business initiatives, like cloud and digital transformation.

Product Line Certifications

IT Operations Management
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

Partner Locations

  • AMS

    United States


Waltham, Massachusetts, United States

ServiceNow Partner Type


ServiceNow Store

Store Application(s)

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.