e:solutionsOne, Inc

e:solutionsOne - Transforming Business Workflows with the Now Platform

About e:solutionsOne, Inc

e:solutionsOne is a highly agile and innovative ServiceNow Premiere partner focussed on the understanding, design, delivery and continual improvement of business workflows on the ServiceNow Platform. Our core services include: - Strategic Services (ServiceNow Journeys / Roadmaps / Alignment / ServiceNow COE Governance and Setup) - Application Development (Creator Workflows Governance / Best Practices, Creator Workflows built by our experienced team) - ServiceNow Implementations (IT / Employee / Customer Workflow implementations and upgrades.) - Virtual Teams (Have access to a remote and highly experienced team on a month by month basis) - Project / Staff augmentation (Leverage our team on your projects.)

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 4

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    Canada, United States

Partner Locations

  • AMS

    United States

Headquarters

Minneapolis, Minnesota, United States

ServiceNow Partner Type

Sales, Services, Technology

Customer Satisfaction Score

4.83 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.