e-Xim IT SP Zoo

We are innovative, fast and steady growing company, with headquarters in Warsaw, Poland.

About e-Xim IT SP Zoo

We are innovative, fast and steady growing company, with headquarters in Warsaw, Poland, focused on products and expertise around Enterprise Service Management, Application Delivery, Digital Transformation and Automation verticals. Since funded in 2013th, our teams deliver high-valued projects for the biggest companies across Europe, led by motto “We do know how!”. Approaching every engagement individually, we aim to achieve mutual benefits with our Customers, regardless it is consulting, implementation services or the ServiceNow license resale. Starting with implementation ITSM on the ServiceNow Platform, we progressed to implement the processes across the organizations of our Customers, delivering the premium products and services; helping to leverage the Platform value and build long term relationships.

Product Line Certifications

IT Operations Management
  • Certified Implementation Specialist – Discovery 3
  • Certified Implementation Specialist – Event Management 3
  • Certified Implementation Specialist – Service Mapping 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 7
  • Suite Certification - ITSM Professional 7

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Poland

ServiceNow Resale Territories

  • EMEA

    Poland

Partner Locations

  • EMEA

    Poland

ServiceNow Assure

Headquarters

Warsaw, Mazowieckie, Poland

ServiceNow Partner Type

Sales, Services, Technology

Industry

Financial Services, Manufacturing

Customer Satisfaction Score

4.83 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.