A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About e-Xim IT SP Zoo
We are innovative, fast and steady growing company, with headquarters in Warsaw, Poland, focused on products and expertise around Enterprise Service Management, Application Delivery, Digital Transformation and Automation verticals.
Since funded in 2013th, our teams deliver high-valued projects for the biggest companies across Europe, led by motto “We do know how!”.
Approaching every engagement individually, we aim to achieve mutual benefits with our Customers, regardless it is consulting, implementation services or the ServiceNow license resale.
Starting with implementation ITSM on the ServiceNow Platform, we progressed to implement the processes across the organizations of our Customers, delivering the premium products and services; helping to leverage the Platform value and build long term relationships.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
IT Operations Management
- Certified Implementation Specialist – Discovery 4
- Certified Implementation Specialist – Event Management 3
- Certified Implementation Specialist – Service Mapping 2
IT Service Management
- Certified Implementation Specialist – IT Service Management 9
- Suite Certification - ITSM Professional 6
Country and Region Coverage
ServiceNow Implementation Territories
-
EMEA
Poland
ServiceNow Resale Territories
-
EMEA
Lithuania, Poland
Partner Locations
-
EMEA
Poland
Headquarters
Warsaw, Mazowieckie, Poland
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Build Platform
- Consulting & Implementation Premier
- Reseller Premier
Industry
- Financial Services
- Manufacturing
Customer Satisfaction Score
4.75 out of 5 from Responses
ServiceNow Store
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)