ECS

Powerful Solutions for a Complex World

About ECS

ECS, a segment of ASGN (NYSE: ASGN), delivers advanced solutions and services in cloud, cybersecurity, artificial intelligence (AI), machine learning (ML), application and IT modernization, and science and engineering. The company solves critical, complex challenges for customers across the U.S. public sector, defense, intelligence and commercial industries. The ECS Integrated Solutions Division (previously Integrated Solutions Management, Inc.) is one of a small number of Elite ServiceNow partners with a strong presence in both the government and commercial spaces. ECS had launched many of the most noteworthy ServiceNow deployments across public and private entities. ECS supports all ServiceNow product lines.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 6
  • Certified Implementation Specialist – Field Service Management 3
  • Suite Certification - CSM Professional 4
Governance, Risk and Compliance
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
  • Suite Certification - HR Enterprise 2
  • Suite Certification - HR Professional 2
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 2
  • Certified Implementation Specialist – Project Portfolio Management 3
IT Operations Management
  • Certified Implementation Specialist – Discovery 6
  • Certified Implementation Specialist – Event Management 3
  • Certified Implementation Specialist – Service Mapping 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 14
  • Suite Certification - ITSM Professional 8
Now Platform App Engine
  • ServiceNow Certified Application Developer 3

Public Sector Designations

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA), NASA Solutions for Enterprise-Wide Procurement (SEWP)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

ServiceNow Service Provider Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

Headquarters

Fairfax, Virginia, United States

ServiceNow Partner Type

Public Sector, Sales, Service Provider, Services

Product Line Achievements

IT Service Management

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Telecom Media Technology

Customer Satisfaction Score

4.67 out of 5 from Responses

Target Company Size

501 to 10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.