Empedus P.C.

Our mission is to help unleash the tremendous potential exists in every organization, often untapped due to inefficient processes and poor training

About Empedus P.C.

Empedus is a technology and management consulting company founded by a number of leading experts in IT Governance, IT Service Management, Project Management, Business Continuity and Information Security. Our mission is to help unleash the tremendous potential that exists in every organization, often untapped due to inefficient processes and poor training. We are offering high quality Servicenow services to help our clients to become more efficient, gain better control of their operations and provide better services and experience for their customers. We are developing powerful business apps on the Servicenow platform and helping them to re-shape the established ITSM and ITBM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 15
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Greece

Partner Locations

  • EMEA

    Greece

ServiceNow Assure

Headquarters

ATHENS, Attiki, Greece

ServiceNow Partner Type

Services, Technology

Customer Satisfaction Score

4.75 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.