EPI-USE is a global HR, Payroll, and HRSM provider focused on improving HR Services and Employee Experience, leading to greater HR effectiveness


EPI-USE is part of groupelephant.com, employing 3,000 people in 32 countries. Best known as the world’s largest and most experienced independent SAP and SuccessFactors HR/Payroll specialist, designing, building and implementing Cloud-based, hybrid and on-premises systems for large, complex multinational corporations. EPI-USE staff provide a broad range of HR shared-service experience along with global HR and Payroll domain expertise on every HR Service Delivery engagement. Our people bring a powerful blend of HR functional and technical innovation to deliver on the goals of the HRSM strategy. Learn more at www.epiuse.com and erp.ngo.

Product Line Certifications

HR Service Delivery
  • Certified Implementation Specialist – Human Resources 4
  • Suite Certification - HR Professional 3
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1
Strategic Portfolio Management
  • Certified Implementation Specialist – Project Portfolio Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States, Brazil, Mexico

  • EMEA

    South Africa

ServiceNow Resale Territories

  • AMS

    Argentina, Peru, Costa Rica, Canada, United States, Brazil, Colombia, Chile, Mexico

  • EMEA

    South Africa

Partner Locations

  • AMS

    United States, Brazil, Mexico

  • EMEA

    South Africa

ServiceNow Assure


Brookhaven, Georgia, United States

ServiceNow Partner Type

Sales, Services


Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.75 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.