Epicon and Service Potential

Epicon and Service Potential

About Epicon and Service Potential

Epicon IT Solutions, an Australian owned company established in 2008 procured Service Potential in 2019 to further enhance the Service Now capability within Epicon. The Service Now expertise of Service Potential, combined with the years of Epicon experience delivering quality Enterprise Management solutions offers an end to end portfolio of Service Now solutions and services to support customers in achieving their business objectives through effective IT operations. Epicon and Service Potential have experience working with many federal and state government customers and large organisations and employ the largest number of dedicated, security cleared and certified ServiceNow consultants in Canberra.

ServiceNow Expertise

  • Certified Master Architect (CMA)


Product Line Certifications

Customer Service Management
  • Suite Certification - CSM Professional 4
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Professional 3
IT Operations Management
  • Certified Implementation Specialist – Discovery 3
IT Service Management
  • Suite Certification - ITSM Professional 9
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 3

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Hong Kong, Australia

ServiceNow Resale Territories

  • APJ

    Australia, New Zealand

ServiceNow Service Provider Territories

  • APJ

    Hong Kong, Australia, Singapore

Partner Locations

  • APJ


ServiceNow Assure


Canberra, Australian Capital Territory, Australia

ServiceNow Partner Type

Sales, Service Provider, Services, Technology


Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

5 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.