A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Epicon IT Solutions Pty Ltd
Epicon IT Solutions, an Australian owned company established in 2008, was acquired in 2020 by Telstra to uplift the Service Now capability within Telstra Purple. Epicon has the largest number of dedicated, security cleared and ServiceNow certified staff in Canberra. We have years of experience delivering quality Enterprise Management solutions to many Federal and State Government as well as many other organisations within Australia. Telstra is one of the largest consumers of ServiceNow within Australia. We offer an end to end portfolio of ServiceNow solutions and services to support customers in achieving their business objectives through effective IT operations. Epicon can offer transformation projects to migrate to ServiceNow, as well as implementation projects to introduce new modules or managed services to support and mature the ServiceNow capability within your environment.
ServiceNow Expertise
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Certified Master Architect (CMA)
1 -
Certified Technical Architect (CTA)
2
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 10
- Suite Certification - CSM Professional 3
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 5
HR Service Delivery
- Certified Implementation Specialist – Human Resources 4
- Suite Certification - HR Professional 1
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 3
- Certified Implementation Specialist – Software Asset Management 4
IT Operations Management
- Certified Implementation Specialist – Discovery 9
- Certified Implementation Specialist – Event Management 4
- Certified Implementation Specialist – Service Mapping 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 23
- Suite Certification - ITSM Professional 8
Now Platform App Engine
- ServiceNow Certified Application Developer 31
Security Operations
- Certified Implementation Specialist – Security Incident Response 1
- Certified Implementation Specialist – Vulnerability Response 2
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 3
- Certified Implementation Specialist – Project Portfolio Management 4
Country and Region Coverage
ServiceNow Implementation Territories
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APJ
Hong Kong, Australia
ServiceNow Resale Territories
-
APJ
Australia, New Zealand
ServiceNow Service Provider Territories
-
APJ
Hong Kong, Australia, Singapore
Partner Locations
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APJ
Australia
Headquarters
Canberra, Australian Capital Territory, Australia
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Build Advanced Platform
- Consulting & Implementation Elite
- Reseller Elite
- Service Provider Elite
Industry
- Education
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Telecom Media Technology
Customer Satisfaction Score
0 out of 5 from Responses
ServiceNow Store
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)