Evora IT Solutions

Evora is the trusted partner for innovative digital maintenance and field service solutions based on real-life scenarios & leading-edge technologies.

About Evora IT Solutions

Evora delivers innovative digital maintenance and service solutions based on best practices, real-life scenarios, and leading-edge technologies. Evora is a trusted partner for utilities, chemicals, pharmaceuticals & life sciences, transportation, public services & education, mining, oil & gas, and manufacturing industries. As an international system integrator with focus on mobile workforce management and user experience (UX), we understand and support the business needs of global and regional companies independent of their size. Our offering includes software development, quality assurance services and system integration based on standard components and products, as well as support & application management. Whether ServiceNow, SAP or Click (by Salesforce), we find the right tool for integrated planning, scheduling and mobile solutions that delight users. By implementing best-practice solutions while optimizing their processes we help our customers to be successful in tomorrow's world.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Enterprise 1
  • Suite Certification - HR Professional 1
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 2
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

  • EMEA

    Germany

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

New York, New York, United States

ServiceNow Partner Type

Services

Industry

Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

5 out of 5 from Responses

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.