5400 Twin Cities Lane, McKinney, Texas

Exterprise is a pure-play ServiceNow partner in Enterprise Service Management practice focusing on the platform, ITSM, ITBM, CSM, ITOM, FSM, HR etc.

About 5400 Twin Cities Lane, McKinney, Texas

Exterprise's ServiceNow practice was formed in response to demand for ServiceNow workflows and integrations from our BPO customer base. We've assembled a highly experienced crew that includes former ServiceNow customers, former ServiceNow employees, and talent from other partners to provide advisory, implementation, integration, migration, administrative, and managed services plus custom applications and workflows on the ServiceNow platform. While our customers represent a broad range of industries, we have intimate knowledge of the Financial Services, Insurance, Oil & Gas, Manufacturing, and Healthcare verticals. Exterprise's ServiceNow expertise spans the platform with specialization in Customer Service Management (CSM), Field Service Management (FSM), IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM). Exterprise maintains a global pool of ServiceNow business and technical resources providing services from onshore/nearshore/offshore.

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

Headquarters

Mckinney, Texas, United States

ServiceNow Partner Type

Services

Industry

Financial Services, Government, Healthcare and Life sciences, Service Provider

Customer Satisfaction Score

5 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.