With global HQ in Japan, FirstQA Systems Limited delivers Digital Transformation (DX) solutions to Fortune 500 and Nikkei 225 companies in Japan, USA and UK. As one of the oldest ServiceNow Premier Partner, FirstQA's ServiceNow Center of Excellence (CoE) leverages solution architecture expertise with strong knowledge of ServiceNow platform to deliver Consulting, Implementation, Upgrades and Development services. Our ServiceNow CoE has expertise in GRC, SecOps, ITOM, ITAM, HRSD and ITSM. We are also experts in enterprise integrations using Integration Hub.
FirstQA Systems had delivered hundreds of global ServiceNow projects. We know, you have a choice of service providers, however, by engaging FirstQA Systems, we can assure you of the success of your ServiceNow initiatives through unique blend of our focus on nurturing long term relationship, our consulting led ServiceNow expertise and our commitment to service excellence. Please visit us at https://firstqa.com/
FirstQA Systems Limited
ServiceNow Premier Partner with global operations. Experts in GRC, SecOps, ITOM, ITAM, HRSD and ITSM. Deliver implementation, upgrade and development.
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Customer satisfaction score4.65 out of 5The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.ServiceNow StoreSee all applications and solutionsHeadquarters
Yokohama, Kanagawa, Japan
FirstQA Systems Limited
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Partner Types
Product Line Achievements
Product Certifications
Expertise Classification
Accreditations
Focus Industries
Location
Resources
About FirstQA Systems Limited
With global HQ in Japan, FirstQA Systems Limited delivers Digital Transformation (DX) solutions to Fortune 500 and Nikkei 225 companies in Japan, USA and UK. As one of the oldest ServiceNow Premier Partner, FirstQA's ServiceNow Center of Excellence (CoE) leverages solution architecture expertise with strong knowledge of ServiceNow platform to deliver Consulting, Implementation, Upgrades and Development services. Our ServiceNow CoE has expertise in GRC, SecOps, ITOM, ITAM, HRSD and ITSM. We are also experts in enterprise integrations using Integration Hub.
FirstQA Systems had delivered hundreds of global ServiceNow projects. We know, you have a choice of service providers, however, by engaging FirstQA Systems, we can assure you of the success of your ServiceNow initiatives through unique blend of our focus on nurturing long term relationship, our consulting led ServiceNow expertise and our commitment to service excellence. Please visit us at https://firstqa.com/Load MoreLoad Less
Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segmentRegisteredThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segmentSpecialistThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned Product Line Achievement earned in GeoValidated Practice in GeoProduct LineAMSAmericasEMEAEurope, Middle East, AfricaAPJAsia Pacific, JapanGlobal ITSM StandardDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.3Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.5Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.3Show All
Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer14
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management3
ITSM Standard
Certified Implementation Specialist – IT Service Management1Micro-Certification - CMDB Health1Micro-Certification - Configure the CMDB1Micro-Certification - Service Portal1
Strategic Portfolio Management Pro
Micro-Certification - Agile and Test Management Implementation3
Strategic Portfolio Management Standard
Certified Implementation Specialist – Strategic Portfolio Management6
Vulnerability Response
Certified Implementation Specialist – Vulnerability Response2
Expertise classification
Embodies experience, knowledge, and education.
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)4
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)63
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)42
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)25
Focus industries
Self-declared by partner.
Financial Services
Healthcare and Life Sciences
Manufacturing
Retail and Hospitality
Telecom Media Technology
Transportation and Logistics
Location and coverage
The partner’s coverage location, validated by ServiceNow.
ResellerConsulting & ImplementationRegional CoverageCountry CoveragePartner Office Locations
Americas
United States
Asia Pacific & Japan
India, JapanYokohama, JapanRegional CoverageCountry CoveragePartner Office Locations
Asia Pacific & Japan
India, JapanYokohama, Japan
Partner resources and collateral
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Topics
The ServiceNow Reseller Partner program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program