A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About FirstQA Systems Limited
With global HQ in Japan, FirstQA Systems Limited delivers Digital Transformation (DX) solutions to Fortune 500 and Nikkei 225 companies in Japan, USA and UK. As one of the oldest ServiceNow Premier Partner, FirstQA's ServiceNow Center of Excellence (CoE) leverages solution architecture expertise with strong knowledge of ServiceNow platform to deliver Consulting, Implementation, Upgrades and Development services. Our ServiceNow CoE has expertise in GRC, SecOps, ITOM, ITAM, HRSD and ITSM. We are also experts in enterprise integrations using Integration Hub.
FirstQA Systems had delivered hundreds of global ServiceNow projects. We know, you have a choice of service providers, however, by engaging FirstQA Systems, we can assure you of the success of your ServiceNow initiatives through unique blend of our focus on nurturing long term relationship, our consulting led ServiceNow expertise and our commitment to service excellence. Please visit us at https://firstqa.com/
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
- Certified Implementation Specialist – Field Service Management 1
- Suite Certification - CSM Professional 1
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 4
- Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 3
- Suite Certification - HR Professional 1
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 1
- Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
- Certified Implementation Specialist – Discovery 3
- Certified Implementation Specialist – Event Management 1
- Certified Implementation Specialist – Service Mapping 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 8
- Suite Certification - ITSM Professional 1
Now Platform App Engine
- Certified Implementation Specialist – Service Provider 1
- ServiceNow Certified Application Developer 13
Security Operations
- Certified Implementation Specialist – Security Incident Response 1
- Certified Implementation Specialist – Vulnerability Response 1
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 2
- Certified Implementation Specialist – Project Portfolio Management 3
Country and Region Coverage
ServiceNow Implementation Territories
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APJ
Japan
ServiceNow Resale Territories
-
AMS
United States
-
APJ
Japan, India
Partner Locations
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APJ
Japan
Headquarters
Yokohama, Kanagawa, Japan
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Premier
- Reseller Premier
Industry
- Financial Services
- Healthcare and Life Sciences
- Manufacturing
- Retail and Hospitality
- Telecom Media Technology
- Transportation and Logistics
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)