A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About FROX AG
We help companies build simple and scalable workflows by digitizing and automating IT- and business processes.
FROX AG is part of the Noser Group and competent within ITSM for over 20 years. We support our customers with a comprehensive portfolio: consulting services, solution and system integration, operations and support as well as the development of customized IT applications.
Our offer is aimed at all companies who want to improve their service management, reduce their costs and increase the productivity of their business processes through digital solutions. With transparent processes, intuitive applications and clear responsibilities, we develop user-friendly solutions for employees and customers.
Our employees think and act with foresight and cultivate long-term relationships with our customers and partners. To be close to our customers, to know their needs and to take the initiative is our daily practice.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 5
- Suite Certification - CSM Professional 2
HR Service Delivery
- Certified Implementation Specialist – Human Resources 1
IT Operations Management
- Certified Implementation Specialist – Discovery 1
- Certified Implementation Specialist – Event Management 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 4
- Suite Certification - ITSM Professional 2
Now Platform App Engine
- ServiceNow Certified Application Developer 1
Country and Region Coverage
ServiceNow Implementation Territories
-
EMEA
Switzerland
ServiceNow Resale Territories
-
EMEA
Switzerland, Liechtenstein
ServiceNow Service Provider Territories
-
EMEA
Switzerland
Partner Locations
-
EMEA
Switzerland
Headquarters
Staefa, Zurich, Switzerland
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Build Platform
- Consulting & Implementation Premier
- Reseller Premier
- Service Provider Premier
Industry
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Telecom Media Technology
Customer Satisfaction Score
0 out of 5 from Responses
ServiceNow Store
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)