FROX AG

We help companies build simple and scalable workflows by digitizing and automating IT- and business processes.

About FROX AG

We help companies build simple and scalable workflows by digitizing and automating IT- and business processes. FROX AG is part of the Noser Group and competent within ITSM for over 20 years. We support our customers with a comprehensive portfolio: consulting services, solution and system integration, operations and support as well as the development of customized IT applications. Our offer is aimed at all companies who want to improve their service management, reduce their costs and increase the productivity of their business processes through digital solutions. With transparent processes, intuitive applications and clear responsibilities, we develop user-friendly solutions for employees and customers. Our employees think and act with foresight and cultivate long-term relationships with our customers and partners. To be close to our customers, to know their needs and to take the initiative is our daily practice.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 5
  • Suite Certification - CSM Professional 2
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 5
  • Suite Certification - ITSM Professional 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Switzerland

ServiceNow Resale Territories

  • EMEA

    Switzerland, Liechtenstein

Partner Locations

  • EMEA

    Switzerland

ServiceNow Assure

Headquarters

Staefa, Zurich, Switzerland

ServiceNow Partner Type

Sales, Services, Technology

Industry

Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.33 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.