Fujitsu Services UK

ServiceNow and Fujitsu co-create value for customers through a partnership approach and focus on improving the experiences of people.

About Fujitsu Services UK

For customers who want to be able to confidently drive the innovative services and experiences their customers and employees want, we bring together Fujitsu’s heritage of trust, respect and driving positive business outcomes, with the Now Platform’s proven power to create great people experiences, to drive value and business change, enabling businesses to responsibly and effectively perform – not only today, but in tomorrow’s digital world too. Our partnerships single-minded focus on delivering value to the user enables us to act as the end-end solution for our customers, positively changing the way organizations work, operate and serve, creating the foundation for great experiences and positive business outcomes. In August 2022, Fujitsu has acquired Enable Professional Services, an Elite sales, technology and services partner in the APJ region and the ServiceNow 2020, 2021 and 2022 APJ Elite partner of the year.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner
EMEA Regional Partner Award 2021

ServiceNow Expertise

  • Certified Master Architect (CMA)

    9
  • Certified Technical Architect (CTA)

    12

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 86
  • Certified Implementation Specialist – Field Service Management 19
  • Suite Certification - CSM Professional 42
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 31
  • Certified Implementation Specialist – Vendor Risk Management 10
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 91
  • Suite Certification - HR Professional 45
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 10
  • Certified Implementation Specialist – Software Asset Management 23
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 7
  • Certified Implementation Specialist – Discovery 98
  • Certified Implementation Specialist – Event Management 69
  • Certified Implementation Specialist – Service Mapping 33
IT Service Management
  • Certified Implementation Specialist – IT Service Management 334
  • Suite Certification - ITSM Professional 117
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 12
  • ServiceNow Certified Application Developer 150
Security Operations
  • Certified Implementation Specialist – Security Incident Response 18
  • Certified Implementation Specialist – Vulnerability Response 20
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 21
  • Certified Implementation Specialist – Project Portfolio Management 33

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States

  • APJ

    Hong Kong, Japan, Australia, Singapore, Malaysia, Philippines, Vietnam, New Zealand

  • EMEA

    Austria, Sweden, The Netherlands, Luxembourg, Switzerland, France, Portugal, United Kingdom, Spain, Denmark, Belgium, Germany, Finland

ServiceNow Resale Territories

  • AMS

    Bermuda, Jamaica, Puerto Rico, Canada, United States, Virgin Islands (USA)

  • APJ

    South Korea, Hong Kong, Thailand, Taiwan, Japan, Indonesia, Australia, India, Singapore, Malaysia, Vietnam, New Zealand

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, Estonia, France, Liechtenstein, Portugal, United Kingdom, Spain, Denmark, Belgium, Germany, Finland, Norway, Poland

ServiceNow Service Provider Territories

  • AMS

    Canada, United States

  • APJ

    Japan, Australia, Singapore, New Zealand

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, France, Liechtenstein, Portugal, United Kingdom, Spain, Denmark, Belgium, Finland, Norway, Poland

Partner Locations

  • AMS

    Canada, United States

  • APJ

    Hong Kong, Thailand, Japan, Australia, India, Singapore, Malaysia, New Zealand

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, France, Portugal, United Kingdom, Spain, United Arab Emirates, Denmark, Belgium, Germany, Finland, Norway, Qatar

ServiceNow Assure

Headquarters

London, London, United Kingdom

ServiceNow Partner Type

Sales, Service Provider, Services, Technology

Product Line Achievements

Strategic Portfolio Management, HR Service Delivery, IT Service Management, Now Platform App Engine

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.39 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.