Fujitsu

ServiceNow and Fujitsu co-create value for customers through a partnership approach and focus on improving the experiences of people.

About Fujitsu

For customers who want to be able to confidently drive the innovative services and experiences their customers and employees want, we bring together Fujitsu’s heritage of trust, respect and driving positive business outcomes, with the Now Platform’s proven power to create great people experiences, to drive value and business change, enabling businesses to responsibly and effectively perform – not only today, but in tomorrow’s digital world too. Our partnerships single-minded focus on delivering value to the user and co-creating value enables us to act as the end-end solution for our customers, positively changing the way organizations work, operate and serve, creating the foundation for great experiences and positive business outcomes.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner
EMEA Regional Partner Award 2021

ServiceNow Expertise

  • Certified Master Architect (CMA)

    2

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 30
  • Certified Implementation Specialist – Field Service Management 4
  • Suite Certification - CSM Professional 17
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 8
  • Certified Implementation Specialist – Vendor Risk Management 2
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 40
  • Suite Certification - HR Professional 23
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 1
  • Certified Implementation Specialist – Software Asset Management 5
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 4
  • Certified Implementation Specialist – Project Portfolio Management 9
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 5
  • Certified Implementation Specialist – Discovery 45
  • Certified Implementation Specialist – Event Management 36
  • Certified Implementation Specialist – Service Mapping 15
IT Service Management
  • Certified Implementation Specialist – IT Service Management 179
  • Suite Certification - ITSM Professional 64
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 3
  • ServiceNow Certified Application Developer 72
Security Operations
  • Certified Implementation Specialist – Security Incident Response 8
  • Certified Implementation Specialist – Vulnerability Response 6

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States

  • APJ

    Hong Kong, Japan, Australia, Singapore, Vietnam, New Zealand

  • EMEA

    Austria, Sweden, The Netherlands, Luxembourg, Switzerland, France, Portugal, United Kingdom, Spain, Denmark, Belgium, Germany, Finland, Norway

ServiceNow Resale Territories

  • AMS

    Bermuda, Jamaica, Canada, United States

  • APJ

    South Korea, Hong Kong, Thailand, Japan, Australia, India, Singapore, Malaysia, Vietnam, New Zealand

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, France, Liechtenstein, Portugal, United Kingdom, Spain, Denmark, Belgium, Germany, Finland, Norway

ServiceNow Service Provider Territories

  • APJ

    Japan

  • EMEA

    Denmark, Finland

Partner Locations

  • AMS

    Canada, United States

  • APJ

    Hong Kong, Thailand, Japan, Australia, India, Singapore, New Zealand

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, France, Portugal, United Kingdom, Spain, United Arab Emirates, Denmark, Belgium, Germany, Finland, Norway, Qatar

ServiceNow Assure

Headquarters

London, London, United Kingdom

ServiceNow Partner Type

Sales, Service Provider, Services, Technology

Product Line Achievements

IT Service Management, IT Operations Management, IT Business Management

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.08 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.