GB Advisors, Inc.

We enhance your customer and employee experience through the automation of your business processes.

About GB Advisors, Inc.

We drive digital transformation, boosting the growth of companies, and guiding them through every stage of the process: identifying and acquiring the right software for their business objectives, as well as assistance during and after the implementation. At GB Advisors, we are recognized as leading providers of ITSM, Customer Service, Work and Employee Management solutions. We help your organization achieve a real, digital transformation, that allows you to adopt an agile and productive workspace, capable of seamlessly providing a better service or product experience for your customers.

ServiceNow Designations & Awards

Consulting And Implementation Partner
Reseller Partner

Accreditations

  • Presales Accreditation
    4
  • Sales Accreditation
    17

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Jamaica, Puerto Rico, Barbados

ServiceNow Resale Territories

  • AMS

    Bermuda, Curacao, Jamaica, Puerto Rico, Costa Rica, Guatemala, Virgin Islands (USA), Bahamas, Barbados, Dominican Republic, Mexico

Partner Locations

  • AMS

    Puerto Rico

Headquarters

Bayamon, , Puerto Rico

ServiceNow Assure

SERVICENOW PARTNER TYPE
  • Consulting & Implementation Specialist
  • Reseller Specialist
Product Line Achievements
  • Accreditation
Industry
  • Education
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
  • Telecom Media Technology

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.
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